Ambassador, Hospitality ​/ Hotel ​/ Catering, Customer Service Rep

Ambassador

Regular Full-Time

Cripple Creek, CO, US

Salary Range: $15.00 to 16.00

Shift: Swing shift available

Provide information to guests about the benefits of being a Winners Zone club member including promotions, food specials, new sign-up benefits, mail coupons and offers, property amenities/hours of outlets, and all other casino offerings. Assists internal guests with questions regarding the club and hotel and provides top-notch guest service at all times.

House Policies and Procedures and the Colorado Division of Gaming Rules and Regulations.

• Exceptional oral communication, guest service, and organizational skills.
• Enroll and create new member accounts accurately and update existing accounts as needed.
• Reprint cards as needed by guests on correct card stock based on tier.
• Explain how to use a player's card and all the associated benefits of being a Winners Zone club member. Information is repeated frequently, and information must be delivered accurately and courteously at all interactions.
• Answer telephone calls and set up hotel reservations, answer questions, and transfer calls to applicable departments.
• Complete hotel check-in/check-outs daily and provide detailed information to guests on property offerings as well as hotel policies, protocol for needs during their stay, and regulations.
• Check IDs and wristband guests where applicable to ensure no one under 21 is in the casino.
• Ensure awareness of all club policies and procedures.
• Professional interaction with internal guests from all departments and other duties as assigned.

Must have a valid and current State of Colorado Gaming License. Must be at least eighteen years of age.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Daily Pay
• Free Gym Membership at Cripple Creek Park and Rec
• 20% Employee Meal Discount per Shift
• Vacation Pay
• Holiday Pay
• Subsidized Bus Ticket
• Gaming License Reimbursement
• Employee Housing
• 401(K) with Roth Feature
• FSA-Health and Dependent Care Savings Account
• Employee Life Insurance
• AD&D Insurance
• Long-Term Disability Insurance
• Short-Term Disability Insurance

Application Open until September 14, 2026