Front Desk Reception Agent

Location: Snowmass Village

Front Desk Receptionist

Location:

Snowmass Club | Snowmass Village, CO

Reports To:

Residences Director Supervises:
None Classification:
Non-Exempt Are you passionate about hospitality and creating memorable experiences for owners, guests, and members? Do you have strong interpersonal skills, attention to detail, and the ability to anticipate needs before they arise?

Snowmass Club is looking for a Residences Front Desk team member who brings professionalism, exceptional hospitality, strong communication skills, and a commitment to delivering personalized service. What Guides UsOUR MISSION – Inspire lasting memories and meaningful connections with all the comforts of homeOUR VISION – To be the Club of choice for work & playOUR VALUES – Y.E.S. You Elevate Service – Excellence lives in the details We Are One Team – Support each other and win together Be A Host – Anticipate needs and create belonging Embrace the Adventure – Stay curious and keep improving What You’ll Do Leadership & Hospitality Promote a positive work culture and encourage teamwork

Demonstrate professionalism and serve as a role model for exceptional hospitality standards

Provide guidance and support to colleagues to help ensure consistent guest service

Lead by example by anticipating guest needs and resolving concerns professionally

Maintain the highest level of discretion and confidentiality when handling guest and member information Guest Services & Front Desk Operations Register owners and guests while providing a warm, personalized welcome

Accommodate special requests whenever possible while maintaining accuracy and attention to detail

Monitor room status information and communicate updates to the appropriate departments

Coordinate with Housekeeping and Engineering regarding check-outs, late check-outs, early check-ins, special requests, and part-day rooms

Complete final inspections of residences to ensure units are clean, properly prepared, and all items are in working order

Maintain knowledge of residence locations, parking options, room types, club facilities, and amenities

Assist with pre-arrival preparations to ensure residences and amenities are ready for occupancy Technology & Front Desk Systems Operate the room key system and front-office equipment, including telephones, printers, and computer systems

Follow proper credit, cash, checking, and cash-handling policies and procedures

Process mail, packages, and messages accurately and efficiently

Follow proper telephone etiquette, including a professional tone, clear communication, and prompt responses

Operate and troubleshoot guest-use equipment, including Play Station and Xbox consoles, arcade games, shuffleboard, air hockey tables, vending machines, and other recreational equipment

Assist members and guests with equipment questions or issues as needed

Follow established procedures for issuing and closing safe deposit boxes Guest Experience & Club Knowledge Maintain current knowledge of daily club activities, events, and meetings

Provide accurate information regarding club facilities, amenities, services, and activities

Use suggestive selling techniques to promote club services and enhance the guest experience

Anticipate guest needs and provide proactive recommendations to improve their overall experience

Report unusual occurrences, concerns, or special requests to the Residences Director Communication & Teamwork Communicate effectively with all Club departments to ensure seamless service and guest satisfaction

Work closely with Golf, Tennis, Restaurants, Spa & Fitness, Accounting, Human Resources, Housekeeping, Engineering, Bell Stand, Concierge, Marketing and Communications, and other departments

Maintain strong communication between departments regarding guest needs, residence status, and special requests

Maintain the cleanliness and neatness of the front desk and lobby areas

Conduct regular visual checks and coordinate with Housekeeping or Engineering when additional attention is needed Safety & Additional Responsibilities Demonstrate knowledge of and ability to perform required roles during emergency situations

Perform other appropriate tasks as assigned by the Residences Training and…