Front Desk Reception Agent

Front Desk Reception Agent

Snowmass Club | Snowmass Village, CO

Reports To:

Residences Director Supervises:
None Classification:
Non-Exempt

Are you passionate about hospitality and creating memorable experiences for owners, guests, and members? Do you have strong interpersonal skills, attention to detail, and the ability to anticipate needs before they arise?

Snowmass Club is looking for a Residences Front Desk team member who brings professionalism, exceptional hospitality, strong communication skills, and a commitment to delivering personalized service.

Our Mission – Inspire lasting memories and meaningful connections with all the comforts of home

Our Vision – To be the Club of choice for work & play

Our Values – Y.E.S. You Elevate Service – Excellence lives in the details We Are One Team – Support each other and win together Be A Host – Anticipate needs and create belonging Embrace the Adventure – Stay curious and keep improving

Leadership & Hospitality

• Promote a positive work culture and encourage teamwork
• Demonstrate professionalism and serve as a role model for exceptional hospitality standards
• Provide guidance and support to colleagues to help ensure consistent guest service
• Lead by example by anticipating guest needs and resolving concerns professionally
• Maintain the highest level of discretion and confidentiality when handling guest and member information

Guest Services & Front Desk Operations

• Register owners and guests while providing a warm, personalized welcome
• Accommodate special requests whenever possible while maintaining accuracy and attention to detail
• Monitor room status information and communicate updates to the appropriate departments
• Coordinate with Housekeeping and Engineering regarding check-outs, late check-outs, early check-ins, special requests, and part-day rooms
• Complete final inspections of residences to ensure units are clean, properly prepared, and all items are in working order
• Maintain knowledge of residence locations, parking options, room types, club facilities, and amenities
• Assist with pre-arrival preparations to ensure residences and amenities are ready for occupancy

Technology & Front Desk Systems

• Operate the room key system and front-office equipment, including telephones, printers, and computer systems
• Follow proper credit, cash, checking, and cash-handling policies and procedures
• Process mail, packages, and messages accurately and efficiently
• Follow proper telephone etiquette, including a professional tone, clear communication, and prompt responses
• Operate and troubleshoot guest-use equipment, including Play Station and Xbox consoles, arcade games, shuffleboard, air hockey tables, vending machines, and other recreational equipment
• Assist members and guests with equipment questions or issues as needed
• Follow established procedures for issuing and closing safe deposit boxes

Guest Experience & Club Knowledge

• Maintain current knowledge of daily club activities, events, and meetings
• Provide accurate information regarding club facilities, amenities, services, and activities
• Use suggestive selling techniques to promote club services and enhance the guest experience
• Anticipate guest needs and provide proactive recommendations to improve their overall experience
• Report unusual occurrences, concerns, or special requests to the Residences Director

Communication & Teamwork

• Communicate effectively with all Club departments to ensure seamless service and guest satisfaction
• Work closely with Golf, Tennis, Restaurants, Spa & Fitness, Accounting, Human Resources, Housekeeping, Engineering, Bell Stand, Concierge, Marketing and Communications, and other departments
• Maintain strong communication between departments regarding guest needs, residence status, and special requests
• Maintain the cleanliness and neatness of the front desk and lobby areas
• Conduct regular visual checks and coordinate with Housekeeping or Engineering when additional attention is needed

Safety & Additional Responsibilities

• Demonstrate knowledge of and ability to perform required roles during emergency situations
• Perform other appropriate tasks as assigned by the Residences Training and Development Specialist…