Seasonal Christmas Guest Services Coordinator

Join Marriott as a Seasonal Christmas Guest Services Coordinator and help create memorable holiday stays for our guests. You'll warmly greet arrivals, manage check-ins, answer questions about festive events and local attractions, and promptly resolve guest concerns. Coordinate holiday amenities, support lobby decorations, and assist with special Christmas packages. Collaborate with front desk, housekeeping, and food & beverage to ensure seamless experiences.

Ideal candidates have strong communication, basic computer skills, and a passion for hospitality. Seasonal schedules may include evenings, weekends, and holidays in a fast-paced hotel environment.

Responsibilities

• Greet and assist guests during check-in and check-out, ensuring a warm holiday welcome
• Provide information on Christmas events, hotel services, and local attractions
• Handle reservations, room changes, and special holiday requests using hotel systems
• Coordinate holiday amenities, gift deliveries, and Christmas packages for guests
• Respond to and resolve guest inquiries and issues promptly and professionally
• Collaborate with front desk, housekeeping, and food & beverage teams to ensure seamless service
• Maintain accurate records of guest interactions, payments, and service requests
• Support lobby presentation and holiday décor, ensuring a festive atmosphere
• Follow Marriott brand standards, safety, and security procedures at all times
• Work flexible shifts, including evenings, weekends, and holidays during the Christmas season

Required Skills

• Customer service
• Front desk operations
• Reservation systems (PMS)
• Cash handling and POS use
• Conflict resolution
• Phone and email etiquette
• Basic computer literacy
• Time management
• Knowledge of hotel services
• Upselling and cross-selling