Front Office Supervisor; Seasonal, PT

Reception Supervisor

Providing engaging, sincere, personalized service is one of the ways our Colleagues are turning moments into memories for our Owners and Guests at Fairmont Hotels & Resorts. Be an ambassador for an exceptional guest experience as Reception Supervisor, where your passion for service will inspire your team and make our Owners and Guests feel valued.

What is in it for you:

• Wonderful work-life balance with incredible access to the outdoors steps away from the lodge.
• Seasonal part-time employment. Job attached off-seasons.
• Option for 401k.
• Incredible team culture with many engagement opportunities. A place to feel appreciated.
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Summary of Responsibilities:

• Consistently offer professional, friendly and engaging service
• Lead and supervise the Reception/Transportation team while ensuring all service standards are followed
• Handle Owner/Guest concerns and react quickly, logging and notifying proper departments
• Attend regularly scheduled departmental meetings
• Assign tasks according to daily workflow
• Balance operational, administrative and Colleague needs
• Assist Owners and Guests regarding hotel facilities in an informative and helpful way
• Coordinate arrival and departure schedules for Owners and Guests
• Coordinate daily transportation needs
• Manager on duty responsibilities as assigned
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications:

• Valid Driver's License in good standing required
• Must be 21+ years of age with 4 years of driving experience
• Previous experience in guest services department preferred
• Previous Property Management System experience preferred
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Your team and working environment:

• Tight-knit, inclusive, and knowledgeable teammates.
• Supportive team always willing to work together to complete the task at hand.
• Cohesive teams with the ability to be successful with and without direct supervision.

Visa Requirements:
Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Starting Salary: $25.00/hr

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BE LIMITLESS

All your information will be kept confidential according to EEO guidelines.