Housekeeping Supervisor

Job Description:

The Housekeeping Supervisor/Manager is responsible for overseeing housekeeping operations and ensuring guest rooms and public areas meet (Hotel’s Name)’s cleanliness and quality standards.

Duties include, but are not limited to:

• Assign rooms and tasks to housekeeping staff and ensure adequate coverage;
• Monitor and update room status accurately and in a timely manner;
• Assist housekeeping staff as needed, including cleaning rooms when short staffed;
• Inspect guest rooms and public areas to ensure cleanliness and Company standards are met;
• Report maintenance issues, discrepancies, or concerns to management;
• Maintain and monitor housekeeping supply inventory;
• Verify deliveries and report any discrepancies;
• Manage lost and found items in accordance with Company procedures;
• Support hiring, training, performance evaluations, and discipline of housekeeping staff;
• Train employees on Company standards, procedures, and safety practices;
• Communicate regularly with management regarding operations and staffing needs;
• Promote and maintain a safe work environment;
• Coordinate with other departments to support overall hotel operations; and
• Perform other duties as assigned by management.

• Maintain a professional and respectful attitude with guests and coworkers;
• Follow and enforce Company policies, procedures, and standards;
• Demonstrate leadership, organization, and attention to detail;
• Work scheduled shifts, including weekends and holidays as required;
• Support teamwork and effective communication across departments.

This position requires the ability to perform job duties with or without reasonable accommodation, including:

• Frequent standing, walking, bending, and reaching;
• Occasional lifting, pushing, or pulling of supplies and equipment;
• Ability to assist with cleaning tasks when needed.

Employees are expected to demonstrate Hyatt's service culture by:

• Delivering exceptional guest experiences.
• Treating guests and colleagues with respect and professionalism.
• Maintaining high standards of cleanliness, safety, and quality.
• Working collaboratively to achieve hotel goals.
• Upholding Hyatt's commitment to diversity, inclusion, and integrity.