Concierge - Year-round Position

Concierge Role for Summer Season

Work in the heart of the Rockies and assist guests with the ultimate ranch experience!

Hiring for Concierge Role for Summer Season (May - October 2026) - MUST BE ABLE TO WORK THROUGH OCTOBER!

Working Environment:
Working Ranch & Guest Hospitality

Objective:
The concierge tasked with delivering top-notch service to our esteemed guests. This role involves actively interacting with guests throughout their stay, starting from their pre-arrival experience. This position is responsible for guiding guests to fully explore and enjoy what the ranch offers and being a readily available point of contact during their stay.

Essential Duties and Responsibilities:

• Greet guests, members, and visitors in the OC. Promotes ranch to potential guests, provides general information and directions.

• Make reservations for guests at restaurants and for activities.

• Make purchases for guests and posts transactions to accounts.

• Arrange transportation of limousines or shuttles as requested by guests.

• Maintains maps and brochures pertinent to local area.

• Assists in the coordination of special events, special guest programs, holiday events, promotions, etc.

• Research, prepares, and maintains the Guest Services Directory.

• Creating and distributing daily/holiday schedules

• Preparing and sending pre-arrival information to upcoming guests.

• Pre-Arrival calls two weeks out.

• Work with reservations team for clarification as needed.

• Itineraries and nightly turndown cards

• Prepare arrival bags, ups room and guest package deliveries

• Recording any pertinent information regarding each guest's stay.

• Opera working knowledge, billing, arrival, and departure process

• End of Day processing

• Billing and communication for the Ranch through the OC Daily.

Non
- Essential Duties and Responsibilities:

Performs all related duties as assigned

Requirements

Qualification Requirements:

Education and Experience:

• High School Diploma or GED; or 3-6 months of related experience and/or training

• Previous experience in the guest service industry preferred

• Previous hotel, resort or ranch experience preferred

Communication

Skills:

• Must possess strong communication skills with the ability to interact in a positive manner with guests, members, ownership, and employees.

• Must be able to handle complaints and difficult customers in a polite and professional manner.

Language

Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees and management.

Computer

Skills:

• Basic skills in use of computers and data processing equipment.

• Experience with MS Word and Excel required. Opera and Micros, Book 4 Time and Ivy experience desired but not necessarily

Mathematical

Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving several concrete variables in standardized situations.

Additional Qualifications:

• You must possess a valid Driver's License and be insurable by the company's auto insurance carrier.

Employees are regularly required to talk and listen. Frequently required to sit, stand, use hands, type, and handle, or make use of sense of touch. The employee is occasionally required to walk, reach with hands, climb, or balance, stoop, kneel, or crouch. Must be able to frequently lift and move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

This Job Description is an overview of the scope of responsibilities for the Concierge position and is not intended to be an inclusive list of tasks and expectations. Employees are held accountable for all duties of this job. I further understand that this Job Description does not constitute a written or implied contract of employment and that the company reserves the right to revise and change duties as the need arises.