Bell Lead

Location:

Snowmass Club | Snowmass Village, CO

Reports To:

Bell Supervisor and Residences Director Supervises:
Bell Persons Classification:
Non-Exempt Are you a natural leader who is passionate about hospitality and creating exceptional experiences for members and guests? Do you enjoy leading a team, staying organized, and ensuring that every detail of the guest experience is handled with care?

Snowmass Club is looking for a Bell Lead who brings strong leadership, excellent communication skills, attention to detail, and a commitment to delivering outstanding hospitality. What Guides UsOUR MISSION – Inspire lasting memories and meaningful connections with all the comforts of homeOUR VISION – To be the Club of choice for work & playOUR VALUES – Y.E.S. You Elevate Service – Excellence lives in the details We Are One Team – Support each other and win together Be A Host – Anticipate needs and create belonging Embrace the Adventure – Stay curious and keep improving What You’ll Do Guest Service & Hospitality
• Greet arriving guests and warmly welcome them to the Club
• Assist guests as they arrive from vehicles, open entrance doors, and direct them to the Reception Desk
• Unload and transport guest luggage, skis, and personal belongings; tag luggage as necessary
• Meet routine member and guest needs, including shuttle services and luggage transportation
• Communicate efficiently and professionally with owners, guests, and members
• Work closely with the Front Desk, Concierge, Housekeeping, and other departments to provide seamless guest service
• Provide light concierge services, including answering questions about the area, providing directions, and recommending restaurants and local activities
• Provide information regarding Club services, hours of operation, daily functions, locations, and events
• Maintain a groomed and professional appearance in compliance with Club standards Team Leadership & Supervision
• Oversee all Bell Persons during scheduled Bell Lead shifts
• Hold Bell team members accountable for completing assigned responsibilities and maintaining service standards
• Follow up on missed tasks and ensure items are completed appropriately
• Direct and coach team members in the moment to maintain service and operational standards
• Communicate progressive discipline concerns to the Guest Services Manager, Residences Director, and Human Resources
• Ensure Bell team members are knowledgeable about department policies, procedures, events, and property information
• Maintain awareness of the Who, What, When, Where, and Why of department and property activities
• Ensure completion and accountability of required Bell team materials, including Bell Tracking Cards, door stoppers, in-house listings, weekly event lists, and earpieces
• Supervise valet parking and maintain the smooth flow of traffic throughout the parking circle and entrance drive
• Prevent unauthorized parking in the parking circle and entrance areas Transportation & Vehicle Operations
• Oversee the transportation schedule and driver allocation
• Provide transportation to and from Aspen Airport while following all applicable laws and regulations
• Ensure all vehicles meet required safety and maintenance standards
• Monitor vehicle cleanliness and ensure vehicles are washed, vacuumed, and properly maintained
• Communicate vehicle issues or accidents to management promptly
• Organize and coordinate owner bin delivery and removal
• Communicate with the Front Desk regarding room availability before Bell team members depart for airport transportation Property & Bell Operations
• Maintain all areas of responsibility within the Bell Department, including:

Ski Room Owner Storage Bike Rooms Back Office Storage Package Closet Loading Dock Vehicle Shuttles
•…