Front Office and Guest Experience Manager

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We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
  involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through Daily Pay on day one!

Now Hiring:
Front Office Manager
Location:
Doubletree Hotel by Hilton, Aurora, CO

Purpose for the Position: The Front Office Manager is responsible for overseeing the daily operations of the front desk/office, ensuring exceptional guest service standards are consistently met. This role supervises the front desk team members during assigned shifts and performs duties in a professional, efficient, and service-focused manner to create a positive and memorable guest experience. In addition to front desk oversight, this position may also include direct supervision of the complimentary breakfast and food & beverage team, ensuring service standards, cleanliness, and operational efficiency are maintained across these areas.

The Front Office Manager supports overall hotel operations by fostering teamwork, accountability, all while delivering first-class guest service.

Essential Responsibilities:

• Supervises the front desk team (may also include the comp breakfast and F&B team), including recruiting, hiring, performance evaluations, training and development, and progressive discipline.
• Maintains OHM and brand standards of service quality, ensuring that all guest needs are met and provide with world-class guest service.
• Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Liaison with all departments including housekeeping, F&B, sales, and engineering.
• Contributes to the profitability and guest satisfaction perception of other hotel departments.
• Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas.
• Develops short-term and long-term financial and operational plans for the front desk department which relate to the overall objective of the hotel.
• Actively participates in the hotel’s sales efforts.
• Collaborates on the creation, management and operation within property budget and expense plans.
• Increases level of guest satisfaction by delivery of an improved product through team member development, job engineering and quality image.
• Manages Front Office operations to ensure maximization of Rev Par and overall profitability.
• Maintains procedures for cash, credit control and handling of financial transactions.
• Maintains procedures for security of monies, guest security and emergency procedures.
• Collaborates with leadership team on reputation management, providing a timely response to guest reviews and concerns.
• Schedules team according to labor standards and forecasted occupancy.
• Ensures team is properly trained according to OHM and brand standards to provide world-class guest service.
• Supports team member recognition and engagement programs.
• Manages in compliance with local, state and federal laws and regulations.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
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