Hotel Loyalty and Arrival Experience Ambassador

Loyalty and Arrival Experience Ambassador Overview

This team member will be the guest liaison for Select Guests as well as host for VIPs and special occasion guests. The person in this role will be responsible for developing proactive personal, professional relationships with these guests, acting as an advocate and point of contact for all Select Guests.

Salary for this position is (based on experience): $25.00/hour. Full Time Associates at Omni Interlocken are entitled to elect the following benefits:
Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k, tuition reimbursement, Holiday Pay and Paid Time Off Accrual. Omni Interlocken reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additional associate benefits offered include free meals in Associate Café, golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

• Create memorable experiences for our Select Guests, VIPs and Special Occasion Guests during their stay.
• Welcome these guests upon arrival and ensure all their requests and needs are met throughout their stay.
• Resolve any concerns or issues with these guests, communicating any needs or special requests to fellow hotel departments.
• Arrange Select Guest and special occasion amenities via In-Room Dining.
• Conduct Loyalty Program training with other Front Office and hotel associates.
• Conduct monthly Loyalty meetings with relevant hotel associates.
• Promote the Select Guest program to guests that are currently not members.
• Maintain Select Guest product inventories.
• Conduct guestroom inspections prior to Select Guest arrival.
• Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
• Will assist in Front Office operations as needed.
• Operate remote check in for Select Guests and VIPS
• Maintain presence in lobby during peak hours
• Create and document detailed knowledge base for frequent flyer guests (birthdays, family names, favorite color, dessert, etc.)
• Perform any other duties assigned by Management.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Be actively engaged with our guests and deliver memorable guest experiences.
• Create unique, personalized WOW moments at every opportunity.
• Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.
• Drive town car vehicle and company shuttle to and from designated destinations in a timely manner when shuttle driver is unavailable.
• Apply knowledge of driving and skills in maneuvering vehicle at varying speed in difficult situations, such as inclement weather and heavy traffic.

• Minimum of 1 year hotel front desk/hospitality experience.
• Must have excellent verbal and written communication skills
• Skills;
  Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
• Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
• Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.
• Must be 21 years or older.
• Must pass pre-employment drug screen and motor vehicle background check.
• Must be able to work at a standing computer workstation for an extended period.

This position will be open and posted until filled, with a minimum posting period of three days.