Housekeeping Supervisor Job Black Hawk Colorado USA,Hospitality / Hotel / Catering

At Monarch Casino Resort Spa
, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title:

Housekeeping Supervisor

Salary: $57,784+

Type:
Full Time

Shift: Varies

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games.

Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries Open Table’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Job Description Summary

The Housekeeping Supervisor oversees the daily operation of the Housekeeping department, including Room Attendants, Inspectors, Housepersons, and support staff. This position is responsible for maintaining guest room and hotel cleanliness standards, supporting team productivity, coordinating daily assignments, communicating with other departments, and ensuring team members follow company, safety, and service standards. The Supervisor provides hands‑on leadership, coaching, training, and follow‑up while helping ensure the department operates efficiently in a busy casino resort environment.

Responsibilities

Supervise and support Room Attendants, Inspectors, Housepersons, and other Housekeeping team members during daily operations.
Monitor room assignments, productivity, room status, inspections, and completion of daily boards.
Inspect guest rooms and hotel areas to ensure cleanliness, presentation, safety, and service standards are being met.
Coordinate room priorities, group arrivals, VIP rooms, early arrivals, departures, and other operational needs with Front Desk and hotel leadership.
Communicate regularly through email, radio, phone, and department pass-downs and respond to operational needs in a timely manner.
Use hotel systems including HMS, HotSOS, Workday, and Maintenance Connect to monitor rooms, communicate issues, manage timekeeping, and submit/follow up on work orders.
Create and adjust daily task sheets, assignments, projects, and staffing based on occupancy and business needs.
Coach and train team members on cleaning standards, productivity, Forbes/service standards, safety, PPE, chemicals, guest belongings, Lost & Found, and department procedures.
Address team member performance, attendance, conduct, and policy concerns, including completing coaching and disciplinary documentation when necessary.
Assist with guest complaints and service recovery involving Housekeeping and follow up to ensure concerns are resolved.
Monitor hallways, linen closets, equipment, supplies, guest…