Sr. Specialist - Human Resources

Please visit our career portal to apply: 87-135 Sr. Specialist - Human Resources

Applications submitted through a 3rd party will not be considered.

The Senior Human Resources Specialist plays a central role in delivering and facilitating UMCH’s training and development platform. This position focuses on instructor‑led training; facilitating content delivery partnerships; learning system management and administration; mentorship program coordination; and consistent reinforcement of UMCH policies and service expectations/standards. Working closely with HR leadership, the Senior Specialist supports leaders across the organization by providing guidance, training, and practical tools that promote professionalism, consistency, and effective people management.

Success in this role is defined by the delivery of a cohesive, engaging training program that strengthens UMCH’s service‑oriented culture, reinforces the upside‑down leadership model, and equips leaders and team members to consistently deliver excellent guest and employee experiences, while remaining adaptable to evolving organizational needs and priorities.

• Own and administer the Learning Management System, ensuring accurate course assignments, tracking, and completion reporting. Lead major training initiatives across the organization, including development, coordination, delivery, and evaluation.
• Identify internal and external training partners, support content integration, and assist with system connectivity or communication workflows as needed.

• Deliver and coordinate instructor‑led training programs on property, including orientation, Serv Safe, TIPS, and other required or developmental certifications.
• Ensure training content, attendance, and completion records are accurately maintained and aligned with regulatory and operational requirements.

• Serve as a functional expert in Paycom, supporting system administration, configuration, workflows, and reporting.
• Train leaders and staff on Paycom processes to ensure consistent submissions, documentation, and compliance across departments. Support the development of standardized frameworks, job aids, and reference materials to improve system usage and data quality.

• Lead and sustain a property‑wide service culture initiative. Develop and promote weekly service topics in coordination with Marketing and HR, present service‑focused content at Operations Meetings, and deliver seminars to leadership and mentorship candidates to reinforce UMCH service standards and expectations.

• Coordinate and administer the UMCH mentorship program, including structured department rotations, seminar completion tracking, MOD training exposure, and cross‑department scheduling.
• Partner with department leaders to ensure meaningful learning experiences, timely rotations, and consistent evaluation of participant progress.

• Assist with employee relations matters including fact‑finding, documentation review, interviews, and issue analysis.
• Collaborate with HR leadership to ensure investigations and responses are thorough, defensible, and aligned with UMCH policy, tribal governance considerations, and best practices.

• Serve as a subject‑matter resource on UMCH policies, procedures, and employment standards. Support Directors and Managers in properly applying discipline, corrective action, counseling, and performance management practices.
• Provide consistent, unbiased guidance to leaders navigating complex or non‑routine employee relations matters, escalating to the HR Manager or Director as appropriate.

• Deliver live and virtual training sessions on a variety of topics (e.g., HR, Leadership, Customer Service, etc.).
• Serve as a visible, credible facilitator who reinforces UMCH’s expectations for professionalism, leadership standards,…