People Culture Manager

Job Description

Reporting to the Regional People & Culture Manager, responsibilities and essential job functions include but are not limited to the following:

• Lead end‑to‑end recruitment and hiring processes, including job postings, applicant tracking (Smart Recruiter), candidate follow‑up, job offers, background checks, I‑9 compliance, and onboarding administration.
• Administer new hire and employee data across HR systems (ADP, Hire Right, HERO), ensuring data accuracy, confidential recordkeeping, and timely processing of employment changes.
• Facilitate new hire orientation, onboarding programs, and Heartist culture training to promote engagement, compliance, and brand alignment.
• Oversee internal mobility processes, including internal applicants, referral programs, and tracking of referral payouts.
• Serve as the technical point of contact for ADP and HERO (Talent Acquisition, Performance Management, and Learning), supporting system implementation, testing, training, audits, and continuous improvements.
• Produce HR metrics, corporate and regulatory reporting, and workforce analytics, including turnover, training hours, promotions, wage analysis, and budget planning.
• Partner with Finance, Payroll, and leadership teams on annual performance reviews, wage adjustments, merit increases, market surveys, and salary benchmarking.
• Ensure full compliance with employment laws and policies, including employee relations matters, investigations, progressive discipline, terminations, unemployment claims, and ethics hotline concerns.
• Oversee workers’ compensation, OSHA compliance, leave administration (FMLA, FAMLI, ADA, LOA, STD/LTD), and return‑to‑work programs.
• Oversee employee benefits administration, including open enrollment, employee education, benefit system enrollment, and ensuring colleague understanding of available benefits.
• Design, and/or roll out, and facilitate leadership development, diversity & inclusion, discrimination & harassment, and compliance training programs.
• Support colleague engagement, wellness initiatives, recognition programs, and cultural events while promoting positive employee relations and open communication.
• Assist the Regional Director of People & Culture in daily department operations, strategic HR initiatives, and cross‑functional projects, serving as a compliance backup as needed.

Qualifications

• Fluency in verbal and written English required;
  Spanish is a plus.
• Employee benefits experience is an asset.
• Intermediate to advanced Microsoft Office skills required.
• Previous Human Resources experience preferred.
• Hospitality leadership experience preferred.
• Experience with ADP or similar HR systems preferred, with the ability to learn and implement new technology platforms.
• Demonstrated ability to safeguard confidential information with discretion, tact and sound judgment.
• Adaptable, level‑headed problem solver able to manage multiple priorities in a fast‑paced environment.
• Highly organized, detail‑oriented, and able to complete tasks accurately and efficiently.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.
• Create an environment where colleagues are empowered, supported and recognized.

• Fluency in verbal and written English required;
  Spanish is a plus.
• Employee benefits experience is an asset.
• Intermediate to advanced Microsoft Office skills required.
• Previous Human Resources experience preferred.
• Hospitality leadership experience preferred.
• Experience with ADP or similar HR systems preferred, with the ability to learn and implement new technology platforms.
• Demonstrated ability to safeguard confidential information with discretion, tact and sound judgment.
• Adaptable, level‑headed problem solver able to manage multiple priorities in a fast‑paced environment.
• Highly organized, detail‑oriented, and able to complete tasks accurately and efficiently.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.
• Crea…