International Programs and Volunteer Coordinator

POSITION SUMMARY:

The International Programs and Volunteer Coordinator has two main areas of responsibility: coordinating the daily work of International Programs and recruiting volunteers in partnership with hiring managers.

For International Programs, the Coordinator supports Exchange Visitors throughout their programs. This includes recruitment, pre-arrival preparation, arrival, onboarding, orientation, cultural activities, ongoing support, and departure. The Coordinator helps participants have a positive experience and supports the International Programs Manager in meeting program goals and visa sponsor requirements.

For volunteer recruitment, the Coordinator finds candidates, screens applicants, and works with hiring managers to place volunteers based on their skills, interests, availability, and department needs. The Coordinator also helps selected volunteers complete the first steps needed to begin. After placement, the receiving location or department is responsible for the volunteer’s experience and supervision.

This role works with Exchange Visitors, volunteer applicants, managers, visa sponsors, recruiters, community groups, and internal teams. The Coordinator keeps accurate records, shares information on time, and provides excellent customer service.

OUR MISSION AND CULTURE:

We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff lead with heart.

We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS:

Serve as the main contact for Exchange Visitors at Snow Mountain Ranch. Answer questions, help resolve concerns, and refer sensitive matters or possible program violations to the International Programs Manager.

Support Exchange Visitor recruitment and pre-arrival preparation, including communication, required documents, and onboarding materials.

Coordinate arrivals, transportation, housing communication, onboarding, orientation, and departures.

Coordinate Social Security appointments, transportation, application tracking, card distribution, and related HRIS updates.

Coordinate payroll card distribution, identity verification, card activation, and direct deposit support for Exchange Visitors. Keep related payroll records accurate.

Share program updates with Exchange Visitors, visa sponsors, recruiters, managers, community partners, and internal departments. Updates may include participant status, arrivals, departures, activities, and other important information.

Keep accurate Exchange Visitor and International Programs records in HRIS and program management systems.

Coordinate cultural exchange activities, educational programs, multicultural events, and community service opportunities. Keep required participation records.

Meet monthly with Interns and Trainees to review their progress, training plans, cultural activities, goals, questions, and concerns.

Guide managers on Exchange Visitor onboarding, documents, program expectations, and approved training or work plans.

Follow the International Programs Manager’s direction on program priorities, requirements, and visa sponsor matters.

Support International Programs at Snow Mountain Ranch and help with Association-wide…