Digital Program Manager – Digital Demand Intake & Delivery

Overview

Career Area: Technology, Digital and Data

Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

The Digital Demand Intake & Delivery Program Manager manages a team responsible for leading enterprise scale demand intake, governance, and delivery transparency across Cat Digital and enterprise partners. This role drives process efficiency, on time delivery, and partner satisfaction by owning demand intake frameworks, delivery readiness, KPI support, and cross functional governance. The Program Manager ensures that strategic initiatives are scoped, prioritized, and delivered with consistency, visibility, and measurable outcomes.

Demand Intake & Process Optimization

• Lead and continuously improve the demand intake process to maximize efficiency, transparency, and investment value.

• Support Cat Digital leadership and teams in the adoption and effective use of product and program management toolsets.

• Ensure alignment of intake processes with enterprise cost and KPI expectations.

Delivery Readiness & Transparency (CSM / DRB)

• Drive effective and transparent demand intake through the DRB (Demand Review Board) process.

• Ensure scoping and solutioning activities meet or exceed 80% on time delivery targets.

• Provide clear delivery status, risks, and dependencies to Cat Digital and enterprise partners.

Governance & Cross Functional Leadership

• Lead and support governance models across Customer Success Management, Dealer Dependency, and enterprise initiatives.

• Partner with industry and enterprise stakeholders to accelerate delivery through structured governance and dependency management.

• Enable consistent handoffs and alignment across leadership scorecards and suite rollovers.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Organizational Leadership: Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.

Program Management (M0260): Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.

IT Project Management: Knowledge of project management; ability to plan, organize, monitor and control IT projects using appropriate technical resources.

IT Standards, Procedures & Policies: Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Problem Management: Knowledge of the processes involved in problem control, error control and the production of management information or computer hardware; ability to identify the root cause of problems in a timely and accurate manner and bring them to a successful resolution.

• Proven experience as a Program Manager leading complex, cross functional digital or enterprise initiatives.

• Strong expertise in demand intake, governance, and delivery management frameworks.

• Demonstrated ability to lead through…