Client Success Manager | TRADR

About Us

Smart Media Technologies is a company founded to bring brand engagement solutions to scale conscious companies. We are experts in launching and scaling everything from Linear, Connected TV to Web
3. The future is being built on our Enterprise Web3 engagement platform, making Web3 easy, safe and open for current and future consumers.

The Smart Media Stack, including its self-serve, no-code, drag and drop studio, enables creators to design and distribute tokens, 2-click web3 wallets, and spatial web experiences by leveraging the scale and reach of its Web3-enabled programmatic media platform. Smart Media Technologies’ end-to-end Web2-to-Web3 platform drives gamified engagement, acquisition and loyalty across a digital and mobile-first audience - ultimately delivering better business outcomes.

We work smarter and play harder; we live our company values by being strategic partners who bring innovation and passion to the service and execution that we do on the behalf of our clients.

Passion We have a persistent and relentless pursuit to achieve our best. This shows up in the love for the smart work that we do. We are passionate about that work delivering results for our partners, and about building lifelong relationships.

Innovation We are always looking for a smarter way to do great things. We look for inventive and creative ideas, strategies, tactics and technologies that deliver better business outcomes.

Execution We do great things, and we do things great! We value the ability to get things done and to follow through when we said we would. It also means understanding where we should be executing and how best to prioritize our time and tasks to ensure we have the greatest amount of impact.

Service We put others above ourselves by making intentional decisions and actions to benefit others. This means serving a variety of stakeholders such as our clients, team members, family, community and mother earth.

TRADR is redefining how independent agencies plan, buy, and manage digital media. We build technology that removes friction from media execution—bringing programmatic and managed solutions together into a single, transparent, and cost-efficient platform.

Our mission is simple:
empower agencies by eliminating complexity, inflated fees, and fragmented support. We replace them with performance-driven technology, integrated media expertise, and a partnership model built around service and accountability.

We are a technology company at our core, but our success is driven by people—curious, driven, and collaborative professionals who want to build something meaningful and challenge the status quo.

TRADR is a platform within Smart Media Technologies (SMT), supported by SMT’s broader technology, media expertise, and operational infrastructure.

The Client Success Manager is responsible for ensuring that agency partners receive an exceptional, white-glove experience across every stage of their campaigns. This role serves as the central point of coordination for campaign execution — aligning internal teams, managing timelines, and proactively addressing client needs to ensure success.

You are the governor and quarterback of the account: accountable for quality, communication, and operational success of the account. While you may not execute every task yourself, you ensure nothing falls through the cracks and that clients feel supported, informed, and confident in their partnership with TRADR.

We are a small, scrappy team where flexibility and initiative are essential. We believe we’re building something great and you will have the opportunity to wear multiple hats, adapt quickly, and step in wherever needed to ensure client success.

This role is ideal for someone who is highly organized, client-obsessed, and thrives in a hands-on, fast-paced environment.

• Client Experience & Relationship Management
• Serve as the primary point of contact for agency clients once campaigns are live
• Build strong, trusted relationships by delivering proactive, responsive, and polished client communication
• Ensure clients receive a consistent white-glove experience across all…