ICT Intern: End-User Support & IT Security

Location: Security

• Job Identification 16343
• Posting Date 03/27/2026, 02:00 PM
• Apply Before 04/13/2026, 10:00 PM
• Contract Type Internship (2-6 months)
• Org Type Country Office
• Vacancy Type Internship
• Recruiting Type Intern
• Grade UG

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration.

The Internship Programme aims at attracting talented students and graduates who have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and activities. Interns must be between 20 and 36 years old and should have less than two years of relevant working experience.

In general, the Internship Programme aims at attracting talented students and graduates who:

• have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and activities;
• are holding a scholarship for internship placements in international organizations and/or for whom internship is required to complete their studies; or
• are sponsored by governmental/non governmental institutions and/or academia to work in specific areas relevant to both IOM and the sponsor.
• are either enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent) or have graduated in the last 12 months.
• are between 20 and 36 years of age.

Background Information

IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people. As part of its activities in Kosovo, IOM assists in providing humanitarian assistance and protection-sensitive responses to migrants.

This intern will support the provision of ICT solutions and services in the country office including end user support. The role is essential for maintaining efficiency and effectiveness of missions IT networks and systems, contributing to the overall organizational productivity.

Supervision

Working Under The Overall Direction Of The Missions Resource Management Officer And In Coordination With Regional ICT Officer And Relevant Central ICT Units, The Intern Will Assist With The ICT Related Activities Of The Mission. Tasks Will Include

• Provide end user support and ensure that all ICT support incidents and requests are addressed within the agreed service level agreements (SLA).
• Provide first-line support to IOM’s corporate applications and other in-house developed software.
• Install and relocate the organizational unit’s hardware, coordinate equipment servicing and manage user accounts.
• Assist in responding promptly to information security incidents, mitigate and maintain IT Risks Register and escalate complex issues to the relevant specialist teams/units for resolution.
• Assist in updating regular operating systems and software patches/firmware for workstations and devices to maintain security and protection against threats and vulnerabilities.
• Support in maintaining inventory of ICT software’ licenses and of ICT equipment in coordination with asset unit and advise the owners/management about assets that require replacement and the licenses that require renewal in a timely manner.
• Assist in the implementation of IOM ICT Standards and IOM ICT Policies and Guidelines regarding networks, systems, telecoms, ICT services, equipment usage, procurement of ICT equipment and information security.
• Undertake all other tasks as may be assigned.

Training Components and Learning Elements

Role

Working under the overall direction of the missions HR Specialist, the ICT intern will play a vital role in supporting the organization’s information and communication technology (ICT) operations. The intern will assist in maintaining the efficiency, security, and reliability of ICT services, focusing on providing high-quality end user support and helping to ensure the organization’s technology assets are managed effectively, and will have the…