Network Operations Center Analyst

Job Summary

The Office of Information Technology at CU Boulder invites applications for a Network Operations Center Analyst ! This position will join the Operations unit in OIT and with guidance from senior level staff, this position will determine, maintain andexpand switching structure including wireless access points,implement new designs of the network infrastructure, and provide operational support for the existing network infrastructure,installation/support for VoIP and analog services and cable TV services.

The person who fills this position must be able to workoutside normal business hours, participate in an on-call rotation and drive a university vehicle.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating aworkplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds toapply, including protected veterans and individuals with disabilities.
Who We Are

Vision:

• OIT will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order toenable CU Boulder to be an outstanding public university.

• OIT enables campus priorities by providing high-value IT services and solutions.

• Trust, as a foundation for how we engage with one another andwith campus partners, along with
• Curiosity in how to better support the campus and our partner’swhile
• Encouraging empowerment and authentic engagement among ourselves and
• Celebrating a culture that promotes a sense of belonging while acknowledging that each person is unique and valued.

• OIT will advance learning and discovery by delivering high-value reliable IT services and solutions that:
• Provide a fluid and adaptable academic and student experience
• Enable research competitiveness and
• Deliver core infrastructure and enterprise IT services for business efficiency.

• Under the guidance of Senior staff, install and configure campus-wide network switches and wireless network equipment, which requires use of a university vehicle and the ability to distinguish between colors. This requires knowledge of and the ability to navigate coding and command lines necessary to access the switches,routers, voice media packs, and access point configurations.
• Engage in deployment and testing of switches and Wi-Fi Access Points (AP), and UPS systems.
• Document configuration and implementation plans, and troubleshoot installation and configuration issues using networking professional standards.
• Determine appropriate switch and AP configurations.

• Review, process, and complete routine customer Help Desk requests and issues. In many cases this will require onsite customer meetings and testing on site for wired, and wireless,VoIP, analog, and coax connectivity. This entails understanding client devices/applications, understanding correct communications between the device and the Wi-Fi services/network jacks, andability to make suggestions for customer device resolution.
• Complex requests will require collaboration/escalation tosenior staff members. Requests must be processed in a timely mannerand interaction with customers requires professional attitude andability to translate technical information into easy to understand terms.

• Respond to switch and Access Point outages related to operating systems, configuration software, inter-connectivity issues and to customer trouble reports related to switch port and Wi-Fi issues involving security, configuration, rogue DHCP, and connectivity issues.
• Troubleshoot the layer1/layer 2 network connectivity, O/S,switch, port, AP configuration/s.
• Collaborate with the senior engineer to facilitate department guidelines for troubleshooting-related issues and in determining the source of the failure, if the repair can be resolved, and ifdevice replacement is the appropriate solution.

• Data, voice, and coax activations and repairs…