IT Specialist and Support Administrator

IT Specialist and Support Administrator

Full Time Edgewater, CO, US

3 days ago Requisition

Salary Range: $75,000.00 To $80,000.00 Annually

Schedule:

Shift – approximately 8 hours per day between the hours of 8:00 a.m. to 4:30 p.m. with a 30-minute lunch break unless arrangements have been agreed to by the employer and the employee; 5 days/week. Usually 40 hours/week.
This position will be required to work in Brothers’ main office located in Edgewater, CO.

The IT Systems & Support Specialist is responsible for supporting and maintaining the organization’s technology infrastructure, cloud systems, end-user support environment, cybersecurity practices, and business applications. This role serves as the primary internal IT support resource and plays a critical role in ensuring the reliability, security, and efficiency of Brothers Redevelopment’s technology systems. This position supports a hybrid technology environment consisting of Microsoft 365 cloud services, SharePoint, One Drive, Synology systems, SaaS applications, VoIP communications, endpoint devices, and integrated business platforms.

The IT Systems & Support Specialist provides hands‑on technical support, manages user access and equipment lifecycle processes, coordinates with third‑party vendors, assists with cybersecurity initiatives, and contributes to operational technology improvements across the organization. The ideal candidate is service‑oriented, highly organized, technically adaptable, and capable of balancing day‑to‑day support responsibilities with longer‑term systems and infrastructure projects.

Technical Support & End User Services

• Serve as the primary point of contact for organization‑wide IT support requests and technical troubleshooting.
• Provide onsite and remote support for desktops, laptops, printers, mobile devices, VoIP systems, conferencing platforms, and related technology equipment.
• Troubleshoot hardware, software, network connectivity, cloud application, and user access issues.
• Respond to and resolve support tickets in a timely and professional manner while maintaining accurate documentation within the organization’s ticketing system.
• Prioritize technical issues based on operational impact and business needs.
• Deliver exceptional customer service while assisting employees with varying levels of technical proficiency.
• Administer and support Microsoft 365 services including Outlook, Teams, SharePoint, One Drive, and related collaboration tools.
• Manage user accounts, permissions, licenses, group memberships, multi‑factor authentication (MFA), and password resets.
• Support cloud‑based file management, collaboration environments, and access governance.
• Assist with data organization, file permissions, retention practices, and shared resource management.

Infrastructure & Device Management

• Maintain inventory and lifecycle management of all organizational technology assets including computers, monitors, printers, mobile hotspots, peripherals, and related equipment.
• Configure, deploy, maintain, and replace endpoint devices and related hardware.
• Support operating system upgrades, software deployments, and endpoint patch management.
• Assist with management of local networking equipment, wireless connectivity, and office technology infrastructure.
• Coordinate setup and deployment of technology resources for new hires, role changes, and employee offboarding.
• Manage company cell phone accounts including device management, deployment and asset management.
• Develop, implement and maintain an asset tracking system for all company owned technology devices.

Cybersecurity & Compliance Support

• Assist with maintaining organizational cybersecurity practices and endpoint security standards.
• Support implementation and monitoring of antivirus, endpoint protection, MFA, backup, and system update processes.
• Participate in user access reviews and security audits.
• Assist with phishing awareness, cybersecurity best practices, and user training initiatives.
• Coordinate with external IT vendors and service providers regarding security, infrastructure, and technology support needs.
• Support backup and disaster recovery processes for organizational…