Application Analyst-Principal

Job Description

This position is responsible for complex to expert level work supporting information technology applications through planning, designing, implementing, maintaining, and providing ongoing optimization and support.

• Electronic health records
• Registration, scheduling, billing and collections
• Lab and pathology
• Radiology, picture archiving and communications (PACS)
• Cardiovascular systems
• Pharmacy systems
• Home care and long‑term care
• Population health
• Consumer and patient‑facing technologies
• Enterprise resource planning
• Workforce scheduling, time and attendance
• Customer relationship management
• Health Information Management
• Health Information Exchange
• Interoperability solutions

This position is remote with some onsite presence required.

Schedule:

Monday – Friday, 8 AM – 5 PM with occasional on‑call shifts.

• Provide support to stakeholders by analysing and diagnosing problems to determine resolution.
• Gather, validate, and translate technological requirements into design and development specifications while providing product management.
• Configure, test, install, implement, monitor, and maintain common and complex systems (applications, workflows, processes, hardware, etc.).
• Document and recommend workflow changes and technical/functional designs needed to support business requirements.
• Partner with external vendors to support related third‑party applications, including integration/implementation, support, and troubleshooting.
• Resolve complex incidents and problems according to agreed service levels and department standards.
• Serve as project manager for complex projects, collaborating with the DTS Project Manager to ensure initiatives are organized, planned, and managed.
• Review quality of team projects, demand creation, and resource management processes, and create remediation plans for identified issues.
• Mentor analysts and identify training opportunities for technical duties, demand management, and resource management processes.
• Collaborate with peers, internal and external stakeholders, and vendors to develop best practices and standards for all technical duties.
• Adhere to documentation and change‑management standards.
• Develop training and knowledge‑based materials for peers, end‑users, and team members.
• Configure and integrate electronic and mechanical hardware with software products to meet functional criteria.
• Understand business reporting needs for end users.
• Participate in on‑call and command‑center responsibilities.
• Develop and maintain comprehensive testing plans and scripts to verify system outputs and integrity.
• Attend and participate in team, project, and department meetings to increase awareness and information flow.
• Assist in forecasting issues and justifying project and/or team budget processes.
• Participate in vendor or industry user groups, community discussions, and/or Industry CAB sessions.
• Manage the portfolio of IT projects and initiatives for assigned business units, ensuring alignment with IT strategy and roadmap, prioritizing business needs, and delivering business value (if applicable).
• Advocate that leaders use data to make decisions, attend and/or facilitate workgroup and leadership meetings.
• Track and aggregate actual benefits received by projects at the end of projects using benefit KPIs to report to senior leaders.
• Provide detailed information on new projects to empower leaders to approve or decline non‑critical work that does not support strategy.
• Conduct service reviews with facility or medical‑group business executives, communicate and follow up on survey results and improvement processes, and perform executive analysis of project coordination.

• Proficiency in Microsoft Office Suite (Excel with pivot tables, Visio, Project, PowerPoint, Word).
• In‑depth business and application knowledge and experience.
• Knowledge of system analysis and operating systems used in a hospital setting.
• Skilled at assessing needs and determining best approaches through documentation.
• Skilled in problem definition and data collection, establishing facts and drawing valid conclusions.
• Ability to read, analyze, and interpret industry periodicals, professional journals, technical procedures, and…