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Incident Manager
Job in
Broomfield, Boulder County, Colorado, 80020, USA
Listed on 2026-06-06
Listing for:
Betsol, Inc.
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
IT Project Manager, Systems Analyst
Job Description & How to Apply Below
We take pride in being an employee‑centric organization, offering comprehensive benefits and opportunities.
Responsibilities- Manage end-to-end Incident Management Process aligning to the ITIL guidelines while adopting to the organizational requirements.
- Co‑ordinate with various teams within and outside the organization to investigate and resolve incidents.
- Ensures service excellence is achieved through managing major incidents for the organization with effective use of agreed tools and defined deadlines.
- Capture timelines, prepare, review and publish the Root Cause analysis for major incidents within agreed timelines.
- Works in a 24/7 environment, hence adhering to shift plans of the team.
- Manage Bridge calls efficiently, capturing key points and ensuring all stakeholders communication is managed effectively and in a timely manner.
- Make sure all incidents are resolved/closed within the Agreed SLA with timely communication.
- Must have experience working with service management tools like JIRA, SNOW, alerting etc.
- Any other related tasks as required.
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