Innovation Lead

Innovation Lead

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Innovation Lead within PNC's Experience Integration & Strategy Team, you will be based in Pittsburgh, PA, Strongsville, OH, Dallas, TX, Birmingham, AL or Denver, CO.

The mission of the Experience Integration & Strategy Team is to unlock the possible; to imagine how financial services can improve everyday life of people and organizations. PNC believes that innovation is at the forefront of technology and has a profound impact on the customer experience. This team's enterprise-wide view and expertise in design thinking, technology, software engineering, digital products and business design, help to identify and create strategic advantages for PNC.

Our services include advisory, incubation, emerging technology labs, design thinking training, and experiential learning and programs. We are seeking a strategic and innovative professional to lead end-to-end process reimagination and transformation initiatives across the organization. In this role, you will analyze existing business processes through a systems-thinking lens, identifying opportunities for simplification, optimization, and automation. By applying human-centered design principles, you will ensure solutions are grounded in user needs and deliver measurable improvements to both stakeholder experience and operational performance.

You will collaborate closely with business leaders, technology teams, and data experts to integrate digital tools, automation, AI, and emerging technologies into scalable, future-ready process designs. You will lead cross-functional initiatives, translating complex process and performance metrics into clear, actionable insights that drive informed decision-making. This role requires the ability to develop repeatable frameworks, methodologies, and toolkits that enable consistent process transformation across the enterprise.

Success will be measured through defined metrics and continuous improvement cycles, with an emphasis on adaptability—rapidly iterating and pivoting solutions in response to feedback, evolving priorities, and business needs.

The ideal candidate brings a strong foundation in engineering, business, design, or a related field, with demonstrated expertise in human-centered design, systems thinking, and business process management. You should be comfortable working with digital transformation concepts including automation, data analytics, AI applications, and systems integration. Experience with process engineering, customer journey mapping, Lean Six Sigma, Agile methodologies, and business architecture is highly valued, as are strong communication and facilitation skills that enable effective collaboration across diverse teams.

Certifications such as Lean Six Sigma, Design Thinking, or Agile are a plus.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.