Business Process Analyst

Business Process Analyst

BEGA North America is a world-renowned manufacturer of architectural lighting, control, and furniture solutions.

Our vision is to be the industry's premier provider of architectural outdoor lighting, control, and furniture solutions.

Our mission is to build quality into everything we do.

Our core values include fostering trust, building community, embracing growth, and living responsibly.

We believe in respect, integrity, ownership, and accountability.

Position Profile

The Business Process Analyst owns business process design across ERP-centric workflows at BEGA, enforces structured requirements before execution, establishes process standards aligned to industry best practices, and acts as the control point between business demand and IT delivery.

Knowledge & Experience

• Minimum 5-8+ years of hands-on ERP business process analysis, 8-12+ preferred

• Direct, recent experience in high-mix, low-volume (HMLV) manufacturing environments

• Practitioner-level understanding ERP workflows including production planning, inventory, procurement, and order management

• Demonstrated track record applying industry best practices for ERP business processes

• Ability to challenge requests, push back on poor requirements, and defend recommendations with clear rationale; comfortable operating without consensus when standards require it

• Experience defining and documenting structured requirements for ERP changes, including internal and vendor-led development and system enhancements

• Experience working across cross-functional teams (operations, finance, supply chain, sales) to drive alignment

• Experience with Visibility ERP or comparable mid-market or tier-1 ERP platforms in a manufacturing environment

• Experience with Salesforce, including CRM-to-ERP process integration, preferred

• Experience documenting processes using Visio, Lucidchart, or similar tools, and maintaining SOPs in Dozuki or comparable platforms preferred

• Familiarity with Fresh service or comparable ITSM tools and structured intake/prioritization models preferred

• Exposure to ERP stabilization, optimization, or replacement initiatives

• Bachelor's degree in Information Systems, Business, Engineering, or equivalent experience

What You'll Do

• Partner with the Head of IT to define and maintain best practice standards for ERP usage

• Translate business needs into structured, actionable requirements; reinforce configuration over customization as a standing principle

• Own intake and initial prioritization of the ERP change pipeline and related critical incidents

• Maintain existing process documentation and operating definitions; qualify existing SOPs and build new SOPs as needed

• Own process design for best practices and change requests

• Drive structured evaluation before any execution begins, including best practice research, presenting options and alternatives, and capability verification with vendors

• Act as the primary liaison between business stakeholders, other IT agents, and vendors; ensure alignment across systems, workflows, and data definitions

• Lead requirements validation sessions with business stakeholders to ensure clarity, completeness, and alignment

• Keep IT executive leadership informed, escalate critical developments, and route validated changes for review and approval with concise summaries on business value, execution effort, and adherence to governance standards

• Communicate system changes to impacted audiences clearly and concisely

• Protect operations by maintaining confidentiality of business data and following sound access and change practices

Performance Measurements

• Ensure quality above all, working toward the most knowledgeable and effective service team

• Challenge the process; evaluate, promote, and support continuous improvement every day

• Demonstrate a high standard of work ethic, professionalism, punctuality, and reliability

• Act with respect, integrity, ownership, and accountability

• Drive adoption and engagement of the BEGA Business System

• Ensure productivity standards and cost containment initiatives within IT are met

Position Dimensions

• Position reports directly to the Head of IT

• Coordinates with business stakeholders across functions, IT team members, and external vendors and partners

• Travel as needed for stakeholder engagement, training, and cross-site coordination (Broomfield, CO and Carpinteria, CA); higher frequency during onboarding, standard cadence approximately 1-4 times per year