Solutions Architecture & Sales Engineering - ServiceNow

Position Summary:

Aleut Federal is seeking a senior, market-facing technical leader specializing in Service Now platform solutions to drive enterprise workflow and service transformation across U.S. federal environments.

This role operates across the full lifecycle - from opportunity shaping and technical solutioning through capture, proposal development, pricing, and post-award delivery assurance. The successful candidate will directly influence technical win strategies while maintaining accountability for delivery execution.

The ideal candidate is a hands-on Service Now architect who can design enterprise workflow solutions, guide platform strategy, and translate Service Now capabilities into measurable operational outcomes.

This is a build, sell, and validate role with direct responsibility for growth and delivery success.

• Lead technical solutioning for Service Now-based federal opportunities, including ITSM modernization, Sec Ops and cyber workflows, and enterprise service delivery.
• Directly influence and help drive technical wins by defining platform-driven discriminators, leading workshops and demos, and translating Service Now capabilities into operational improvements and mission outcomes.
• Partner with Business Development and Capture to shape opportunities pre-RFP and present and defend technical approaches to both technical and executive stakeholders.

• Aleut Federal expects AI to be embedded into all Service Now solutions as a core capability for both growth and delivery.
• Design and implement AI-enabled workflow solutions including intelligent routing and prioritization, predictive service performance, and automated remediation and workflow optimization.
• Leverage Service Now AI capabilities and integrate external AI services where appropriate.
• Implement multi-step AI-driven workflows with human oversight and clear auditability.
• Required:
  
  experience applying AI within workflow or service platforms. Strongly preferred for Senior Principal: delivery of AI-enabled workflow automation in production with measurable outcomes.
• Ensure AI solutions align with federal requirements for security, privacy, transparency, and auditability.

• Lead and contribute to technical proposal development for Service Now opportunities.
• Author and own complete technical sections, including platform architecture, workflow design, integration strategy, and implementation approach.
• Build BOEs aligned to implementation effort, integration complexity, licensing, and scaling considerations.
• Ensure solutions are executable, cost-aligned, and differentiated.

• Ensure alignment between proposed Service Now solutions and delivered implementations.
• Provide technical oversight during platform configuration, integration, and deployment.
• Identify and mitigate risks related to over-customization, workflow inefficiency, and integration challenges.

• Develop Service Now-focused solution briefs, capability messaging, and transformation use cases.
• Actively participate in industry events, client briefings, demos, and internal forums and be willing to speak in front of customers, partners, and internal teams.
• Position Aleut Federal as a credible Service Now transformation partner.

• S. Citizenship (U.S. Citizens only).
• 7+ years of U.S. federal experience with a Bachelor’s degree.
• Recent, hands-on Service Now implementation experience.
• Demonstrated experience architecting Service Now solutions across multiple modules.
• Experience supporting technical solutioning, capture, and proposal development.
• Ability to obtain a Position of Public Trust.

• Experience with large-scale federal Service Now implementations.
• Experience with advanced modules such as Sec Ops, ITOM, and HRSD.
• Experience integrating Service Now with cloud and enterprise systems.
• Experience implementing AI-enabled workflow automation.
• Active Top Secret clearance.

• Service Now Certified System Administrator…