Technology Support Specialist I or II

Job Description

Under the supervision of the Director of Technical Support Services, the Technology Support Specialist II is responsible for providing technical expertise in supporting personal computers, Apple devices, classroom technology and other technology including networking, telecommunications, and video streaming equipment. Appointed to work at specific sites and performing as part of the IT Technical Support Services Team, this position will provide technical assistance to end users including software installations and support, diagnosing, and solving hardware and software problems.

The Technology Support Specialist II will also train, support, and advise students, faculty and staff on methods and procedures in the usage of instructional technology (instructional computer labs, digital audio/video technology, video streaming, and Smart classroom technology), software and other technology used within an academic learning environment.

Education and Experience sufficient to meet the rigors of the position. Please see specific requirements for each level below.

Desirable:
CompTIA A+, HDI Desktop Advanced Support Technician, MD-100 Windows 10, Apple Certified Support Professional, Jamf 100, experience managing the Windows 10 OS, experience managing Windows server file server and printer server roles, experience managing devices in Microsoft AD DS and Azure AD, experience managing devices and applications with SCCM, Intune, and Jamf Pro.

Advanced knowledge of PC, macOS and mobile device environments

Advanced knowledge of instructional hardware and software

Knowledge of computer networking

Knowledge of server management

Ability to work effectively as a team member

Capacity to follow directions and give attention to detail

Strong written and oral communication skills in English

Strong customer service skills

Good interpersonal skills

Ability to meet deadlines and goals

Ability to supervise part-time employees and work‑study students

Welcoming. Innovative. Focused on Student Success. These principles reflect the soul of CMC. They guide us in building our teams, cultivating leaders, and expanding our approaches and mindset. They guide us to be an institution of higher education that's the right fit for every faculty member, staff, student, and community member in its trust. Applicants must demonstrate a commitment to working effectively with students, employees, and community members of all backgrounds.

Bilingual (English/Spanish) or conversational language abilities preferred.

This position requires the employee to be a resident of the State of Colorado and perform all work duties within the state.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Technology Support Specialist I: $70,512.00 – $78,353.60 ($33.90 – $37.67 per hour) annual salary depending upon a combination of education and experience. Examples may include a High School Diploma/GED and four years of PC/Mac and/or network support or related work experience;
Associate’s Degree from an accredited institution and two years of PC/Mac and/or network support or related work experience;
Bachelor’s Degree from an accredited institution in computer science or related IT field with one year of PC/Mac and/or network support or related work experience; or equivalent education and experience.

Technology Support Specialist II: $77,563.20 – $86,195.20 ($37.29 – $41.44 per hour) annual salary depending upon a combination of education and experience. Examples may include a High School Diploma/GED and five years of PC/Mac and/or network support or related work experience;
Associate’s Degree from an accredited institution and three years of PC/Mac and/or network support or related work experience;
Bachelor’s Degree from an accredited institution in computer science or related IT field with one year of PC/Mac and/or network support or related work experience; or equivalent education and experience that will provide the necessary knowledge,…