Technology Support Specialist I​/II

Responsibilities

Provide technical expertise in supporting personal computers, Apple devices, classroom technology and other technology.

• Provide technical assistance to end users including software installations and support.
• Diagnose and solve hardware and software problems.
• Train, support, and advise students, faculty and staff on methods and procedures in the usage of instructional technology.
• Return employees and students to productivity as quickly as possible following a technology incident.
• Maintain a high degree of knowledge, skill, and experience with the technology supported by the IT department.
• Expedite resolutions as quickly and efficiently as possible while providing an accurate solution.
• Document support history, troubleshooting efforts, status updates, and resolutions within the college’s ticket management system.

• Education and Experience sufficient to meet the rigors of the position.
• CompTIA A+.
• HDI Desktop Advanced Support Technician.
• MD-100 Windows 10.
• Apple Certified Support Professional.
• Jamf 100.
• Experience managing the Windows 10 OS.
• Experience managing Windows server file server and printer server roles.
• Experience managing devices in Microsoft AD DS and Azure AD.
• Experience managing devices and applications with SCCM, Intune, and Jamf Pro.
• Advanced knowledge of PC, macOS and mobile device environments.
• Advanced knowledge of instructional hardware and software.
• Knowledge of computer networking.
• Knowledge of server management.
• Strong written and oral communication skills in English.
• Ability to supervise part-time employees and work‑study students.
• Bilingual (English/Spanish) or conversational language abilities preferred.