Customer Success Engineer

Industry leader? Well, how about an industry creator?!

At Walk Me, now an SAP company, we’re not just the leader in digital adoption; we started the digital adoption revolution—enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies, we’re transforming how enterprises interact with their technology.

So, if you’re an expert in your field and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, Walk Me is the place for you!

Walk Me pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today’s overwhelming digital world. Through our guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

The Customer Success Engineer will combine advising, implementation experience, customer success engineering, enablement, and proactive engagement to drive adoption, retention, and growth. Proactivity is demonstrated through analyzing reports, leveraging AI insights, and anticipating customer needs. This role bridges the gap between product capabilities and business outcomes, serving as both a trusted advisor and a hands‑on resource for strategic initiatives.

• Deliver consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption.
• Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes.
• Develop and maintain deep expertise in Walk Me products, including platform capabilities, features, and best practices.
• Understand each customer’s business case, objectives, and pain points to ensure solutions are tailored for maximum impact.
• Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes.
• Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows.
• Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption.
• Monitor customer health, usage, and workflows to proactively drive adoption and value realization.
• Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities.
• Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity.

• 3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.).
• Proven experience with consulting, solution implementation, and customer enablement.
• Basic understanding of CSS, HTML, JavaScript, and APIs.
• Strong understanding of SaaS platforms, integrations, and data workflows.
• Ability to understand customer business cases and pain points and translate them into effective Walk Me solutions.
• Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value.
• Excellent communication and relationship‑building skills with both business and product stakeholders.
• Strong project management and organizational skills.
• Passion for helping customers succeed and driving measurable business outcomes.

• We are dedicated to building a workforce that reflects the diversity of our global community and clients through inclusive programs and initiatives, including equal pay, employee resource groups, holistic benefits, and more.
• We welcome and encourage applicants from diverse backgrounds and identities as detailed in our diversity statement.
• We value collaboration and understand the importance of a healthy work‑life balance. To support this, we offer:
  • Flexible Work Arrangements: hybrid and flexible hours.
  • Supportive Culture: a focus on the whole person and community space.
  • Professional Development: continuous learning and career…