IT Support Specialist - Temporary

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Temporary Full-Time Professional Boulder, CO, US

8 days ago Requisition

Salary Range: $25.00 To $27.00 Hourly

The IT Support Specialist supports all user desktop hardware and applications. This position performs a wide spectrum of IT tasks and requires both general and specific knowledge in many areas. The IT Support Specialist is a direct interface with Corden Pharma computer users.

• Provide support and training to all users on all company-wide network systems
• Track user support requests and system failures through the Help Desk System; assign tickets to other IT personnel, as needed
• Configure and install PC hardware and software, to include upgrades and special configuration scenarios
• Configure and support all company approved mobile devices and applications
• Provide new employees with an orientation of the computer systems and procedures
• Handle inventories, files, and other IT-related data processing tasks
• Add new users in Microsoft AD as specified by account requests and perform other administrative functions within AD
• Provides support for the Agilent Open Lab environment

• Troubleshoot and fine‑tune: print queues, print servers, connectivity issues, client configuration(s) as required, and monitor systems
• Recommend, install, and configure LAN equipment, PCs, peripherals, and software
• Assist in obtaining specifications and selecting computer software and equipment based on various factors including user needs and productivity
• Maintain documentation for all hardware and software
• Maintain and troubleshoot company cellular and VoIP Phone Systems
• Provide Conference Room Services: video conferencing support, AV setups, etc.

Provides guidance where appropriate. Participates in the budget process as required.

Every individual is personally responsible for the safety and environmental aspects of his or her activities in the workplace. Each employee is expected to perform their job duties in a safe manner utilizing all their knowledge, training, ability, and experience.

Corden Pharma Colorado (CPC) is a manufacturer of a variety of pharmaceutical products. In following Current Good Manufacturing Practices (cGMP), Corden Pharma Colorado manufactures in accordance with the US Food and Drug Administration (FDA), International Council for Harmonisation Q7 (ICH), and other global regulations as applicable. This is critical as it is our mission to not place patients at risk due to inadequate safety, quality, or efficacy.

CPC’s Quality Management System, which incorporates cGMP, is designed to deliver this quality objective. Attainment is produced through the requisite participation and commitment of all staff across departments and at all levels within the company.

cGMP is the part of Quality Management System ensuring products are consistently produced to accurate quality standards. Adherence to clearly defined procedures, in compliance with the principles of cGMP, is required when performing operations across Corden Pharma Colorado.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate Degree or equivalent from a 2‑year college or technical school, and 2 years related experience preferred; an equivalent combination of education and experience would be acceptable. IT related certifications are a plus.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.

Ab…