Ecommerce Growth Specialist

Job Title

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Candidates must be willing to participate in at least one in-person interview. This role addresses the challenge of maximizing customer lifetime value within a complex digital ecosystem by transforming the "My Account" experience into a primary revenue driver. The specialist solves the problem of static customer journeys by implementing data-driven, personalized monetization strategies that bridge the gap between technical operations and strategic business goals.

By orchestrating cross-functional efforts across product and design teams, this individual ensures that every digital interaction actively contributes to increased ARPU and device upgrade rates.

• Actionable monetization initiatives that directly increase digital sales and maximize ARPU across app and web platforms
• Targeted customer segments that deliver personalized, high-conversion offers to logged-in users
• Optimized user experiences achieved through seamless partnership with Ecommerce Operations and AEM authors to translate metrics into content enhancements
• Data-driven recommendations for sustainable growth derived from rigorous tracking of monetization KPIs and performance analytics
• Improved feature adoption and customer loyalty resulting from strategic enhancements to the My Account customer journey
• Advanced AI application to automate segment identification and predict customer response patterns for promotional campaigns

• Critical experience leading growth initiatives within digital sales, e-commerce operations, or CRM environments
• Proficiency in data interpretation and business intelligence using tools such as Adobe Analytics, Tableau, and Google applications
• Collaborative expertise to advocate for monetization needs and influence outcomes across Product, Design, and Pricing teams
• AI Literacy and the ability to leverage generative AI tools to streamline content ideation and strategic planning
• Results-oriented adaptability to thrive and maintain momentum within a fast-paced, evolving digital landscape
• Professional communication skills required to present complex monetization tactics to diverse cross-functional stakeholders

• Master of Business Administration (MBA)
• Previous experience or deep familiarity with the Telecommunications or Wireless industry

• Minimum Education:
  
  Bachelor's Degree in Business Administration, Marketing, or a related field
• Minimum Experience:
  
  3 years of experience in digital sales, e-commerce operations, or CRM
• Required Technical
  
  Skills:
• Adobe Experience Manager (AEM)
• Adobe Target
• Adobe Analytics or Google Analytics

Visa sponsorship not available for this role

Compensation: $63,150.00/Year - $90,000.00/Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here:
Echo Star Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified…