System Reliability & Support Specialist - Production Support

Location: Denver

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Systems Reliability Support Specialist, within PNC's IT, Site Reliability Engineering Center (SRC) you will work from one of PNC's IT Hubs:
Cleveland, Ohio;
Pittsburgh, Pennsylvania, Dallas, Texas;
Birmingham, Alabama, Denver, Colorado or Phoenix, Arizona.

Experience with multiple technologies with the capacity to learn new technologies:
Linux, SQL, Log aggregation querying, Java debugging, python debugging , Mongo DB, Hadoop,  Big Data Pipelines. Kubernetes/Pod orchestration, Systems networking / Security.

Experience with these technologies are a plus: ETL knowledge, SAFe methodology, Mainframe, additional DBs (Oracle, SQL, Kafka, Mongo, etc) and

Ansible.

Position supports PNC's Site Reliability Engineering Center and involves participating on a team rotation schedule for off hour critical incidents.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.

+ Performs maintenance, including installation of patches and upgrades.

+ Incident detection, resolution and/or escalation. Participation in root cause analysis and correction resulting in prevention.

+ Monitors systems availability, performance, and capacity against baseline metrics and reports trends.

+ Develops in depth knowledge of supported systems and applications.

+ Performs application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+  
** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+  
** Managing Risk**  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

** Qualifications*
* Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

** Preferred Skills*
* Application Development, Business Management, Customer Solutions, Debugging, Design, Group Problem Solving, Java, Linux, Process Improvements, Release Management, Site Reliability Engineering, Software Solutions, User Experience (UX) Design

** Competencies*
* Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting

** Work Experience*
* Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

** Education*
* Bachelors

** Certifications*
* No Required Certification(s)

** Licenses*
* No Required License(s)

** Pay Transparency*
* Base Salary:  $63,750.00 - $

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

** Application Window*
* Generally, this opening is expected to be posted for two business days from 07/24/2026, although it may be longer with business discretion.

** Benefits*
* PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement…