Endpoint Engineer: Desktop & Mobile IT Specialist

• Install, configure, and maintain desktop hardware and software, including operating systems, applications, and drivers.

• Deploy and manage Mobile Device Management (MDM) solutions to secure and control mobile devices, including smartphones and tablets.

• Perform routine maintenance tasks, such as software updates, patches, and system optimizations, for both desktops and mobile devices.

• Troubleshoot desktop hardware and software issues, as well as mobile device-related problems, providing timely resolution to minimize downtime.

• Respond to user support requests and provide technical assistance to resolve desktop and mobile device issues.

• Collaborate with other IT teams to ensure seamless integration of desktop and mobile systems with network infrastructure and enterprise applications.

• Create and maintain documentation related to desktop configurations, mobile device policies, and troubleshooting steps.

• Assist in the planning and implementation of desktop and mobile device infrastructure projects, such as hardware refresh cycles and software upgrades.

• Stay current with emerging technologies and industry trends related to desktop computing and mobile device management.

• Proactively engage with leadership, stakeholders, and end users to foster a culture built on collaboration, teamwork, and continuous improvement.

• Ability to respond to and resolve after-hours events or crises.

• May have the opportunity to travel to other sites within the scope of duties.

Requirements

• High School Diploma/ GED minimum
• Minimum 5+ years’ experience in heterogenous desktop and endpoint administration, with a focus on enterprise-level and geographically distributed environments.
• Minimum 5+ years’ experience and expertise in desktop imaging, deployment, and patch management including reconfiguring, pruning services, and optimizing performance.
• Proven experience as an endpoint engineer or similar role, preferably with experience in Mobile Device Management (MDM).
• Due to Contractual requirements, must be a U.S. Person defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status.
• Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People's Republic of China national or Russian national unless the candidate is also a U.S. citizen.

Core Competencies

Demonstrates expertise in desktop and endpoint administration, including desktop imaging, deployment, and patch management. Proficient in Mobile Device Management (MDM) solutions and capable of providing technical support and documentation for both desktop and mobile environments.

Highest-signal resume keywords

• Desktop Imaging
• Mobile Device Management (MDM)
• Endpoint Administration
• Technical Support
• Documentation Creation

ATS Optimization Keywords

Hard Skills

• Desktop Hardware Installation
• Software Configuration
• System Optimization
• Troubleshooting
• Patch Management

Soft Skills

• Collaboration
• Teamwork
• User Support

Certifications & Qualifications

• High School Diploma/GED

Industry Keywords

• Geographically Distributed Environments
• Endpoint Engineering
• Emerging Technologies
• Continuous Improvement

Tools & Technologies

• Mobile Device Management Solutions
• Enterprise Applications
• Network Infrastructure