Application Support Specialist

Updated 06-2026 Page | 1

Application Support Specialist Division/Department:
Finance and Administration/Information Technology

Reports to:

Information Technology Department Manager

Location:

Berthoud, COType of Position:
Full-time Status:
Non-exempt

Salary Range: $38.71-$44.70

The Application Support Specialist is responsible for the administration, support, optimization, and integration of Northern Water’s business applications portfolio. This role serves as a key liaison between business units, IT, and vendors to ensure applications are secure, reliable, and aligned with organizational needs. The position supports enterprise platforms, including Microsoft 365 (SharePoint, Power Platform) and Dynamics 365, as well as off-the-shelf applications such as Net Documents (Open Text) eDocs, Kofax, and Accruent Maintenance Connection.

The role also contributes to application lifecycle management, process automation, integrations, and continuous improvement initiatives.

• Administer, configure, maintain, and support enterprise and SaaS applications across the organization.
• Monitor system health, performance, and availability; proactively identify and resolve issues.
  
  Manage application updates, patches, and releases in coordination with vendors and IT change
• Provide Tier 2/3 support for application-related incidents and service requests through the ITSM platform. Troubleshoot complex issues, perform root cause analysis, and document resolutions. Develop and maintain knowledge base articles, user guides, and training materials. Deliver end-user training and promote adoption of enterprise tools. Support data governance, compliance, and audit requirements (including PII and records
• Design, build, and maintain integrations between systems using APIs, connectors, and middleware tools. Work with business stakeholders to gather and translate requirements into technical solutions. Participate in process improvement initiatives, including “As-Is” and “To-Be” analysis. Support the evaluation, selection, and implementation of new software solutions. Maintain system documentation, including configurations, integrations, and process diagrams. Ensure adherence to IT standards, governance frameworks, and change control procedures.

Other duties as assigned.

Education

Bachelor’s or Associate’s degree in Computer Science, Information Systems, or related field OR equivalent combination of education and relevant experience.

Experience

Minimum of 3–5 years of experience supporting enterprise applications. Demonstrated experience with Enterprise Applications such as: o Microsoft 365 ecosystem (SharePoint Online, Power Platform) o CRM systems (Dynamics 365 or similar) o Document management systemso SaaS application administration

Experience supporting integrations and business process automation is strongly preferred.

Valid driver’s license required. Preferred certifications (not required but highly desirable): o Microsoft Power Platform Fundamentals / Associateo Microsoft 365 Certified (SharePoint, Teams, or Administrator tracks) o ITIL Foundation or similar service management certification

Knowledge

Require do Enterprise application support and SaaS delivery modelso IT service management (incident, problem, and change management) o Systems integration (APIs, web services, connectors) o Relational databases (SQL Server fundamentals) o Application lifecycle management and release processeso Principles of Windows Servers and Workstations.

Preferred

o Microsoft SharePoint Online and Microsoft 365 ecosystemo Power Platform (Power Automate, Power Apps, Power BI, Power Pages) o Enterprise applications – Dynamics 365 CRM, Infor, Maintenance Connection, Open Text, Kofax, and LMS
365.

Skills

Strong troubleshooting and analytical problem-solving skills

Ability to manage multiple applications and priorities simultaneously

Experience designing automation workflows and improving business processes

Effective communication with both technical and non-technical…