Salesforce Analyst

We will be accepting applications through August 24, 2026 or until filled.

--- --- --- Gogo is seeking a talented and experienced Salesforce Analyst to join our dynamic team. In this role you will play a vital role in optimizing our business processes by providing administrative and technical support for our Salesforce ecosystem.

This role is a critical liaison between our technical teams and end-users, ensuring that our Salesforce platform is leveraged to its full potential to meet company goals. The ideal candidate is a hands‑on and detail‑oriented individual with a strong understanding of Salesforce best practices and a proactive mindset.

• Act as the primary point of contact for end-users, providing ongoing support and troubleshooting to resolve day-to‑day technical and useability issues.
• Work closely with cross‑functional teams to identify, document, scope, and implement improvements that align Salesforce with company goals.
• Manage and develop reports, dashboards, and other data visualization tools.
• Partner with architects and developers to test and validate new functionality before deployment, including participation in User Acceptance Testing (UAT).
• Assist in the training of new users and help grow the  skill set across the organization.
• Help develop and maintain training materials, user guides, and best‑practice documentation.
• Handle all basic administrative functions including user account maintenance, roles, profiles, permission sets, and system maintenance.
• Perform routine internal system audits and help prepare for system upgrades.
• Create and customize objects, fields, formula fields, page layouts, record types, validation rules, and approval processes to improve user experience and productivity.

• Bachelor's Degree in Computer Science, Information Technology, a related field, or equivalent combination of education and experience.
• 3-5+ years of hands‑on experience as a Salesforce Administrator.
• Salesforce Certified Platform Administrator is strongly preferred.

• Strong analytical mindset with the ability to navigate ambiguity, solve complex problems, and execute scalable solutions.
• Experience with data management, including data imports/exports, data quality, and data migration.
• Excellent verbal and written communication skills with a proven ability to collaborate effectively in cross-functional teams.

• Salesforce Certified Business Analyst, Salesforce Certified Platform Administrator II.
• Familiarity and experience with third‑party application integrations.
• Experience in developing training materials and conducting user training sessions.
• Exposure to working in Agile delivery environments.

• Base Pay: 76,000. USD
• Annual Target Annual Short-Term Incentive:
  Bonus Plan at 5% (% of Annualized Base Pay)
• Eligible for Incentive Stock Program:
  Yes

• Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs.
• We offer an immediate vesting 401k plan.
• Paid time off and volunteer time off.
• Employees have the option to participate in an Employee Stock Purchase Plan.

Gogo is an Equal Opportunity and Aff…… . Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).

Gogo is the only multi-orbit, multi-band in-flight connectivity provider offering connectivity technology purpose-built for business and military/government aviation. Our industry-leading product portfolio offers best-in-class solutions for all aircraft types, from small to large and heavy jets and beyond. The Gogo offering uniquely incorporates Air‑to‑Ground systems with high‑speed satellite networks, to deliver consistent, global tip-to-tail connectivity through a sophisticated suite of software, hardware, and advanced infrastructure supported by a 24/7/365 in‑person customer support team.

Gogo consistently strives to set new standards for reliability, security and innovation and is shaping the future of inflight aviation to make it easier for every customer to stay connected beyond all expectations.

Connect with us at  Gogo is proud to wear many Best Places to Work badges. Learn more by visiting our company profiles on Comparably and Built In Colorado. Join our talented, motivated, and diverse group of professionals who welcome extraordinary challenges and are creating the finest inflight connectivity and entertainment experiences in the sky. To learn more, visit