Technology Support Technician

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Openings as of 7/31/2026

Technology Support Technician

• Date Posted: 7/29/2026
• Location:
  
  PRA K-12 School

Prospect Ridge Academy

Creating Academic, Social, and Ethical Leaders

* THIS IS A FULL-TIME, 12-MONTH POSITION*

The Technology Support Technician provides responsive, customer-focused technical support to faculty, staff, students, and families, ensuring the reliable operation of technology that supports teaching, learning, and school operations. This position serves as the primary front-line resource for technology support, assisting users with hardware, software, classroom technology, audiovisual systems, and device management.

Working under the direction of the Educational Technology Manager, the Technology Support Technician troubleshoots technical issues, maintains technology equipment, supports classroom and event technology, and assists with implementing technology initiatives. The technician also contributes to staff training, technology documentation, and continuous improvement of technology services.

Success in this position is measured by exceptional customer service, timely resolution of support requests, effective communication, and a commitment to helping users confidently utilize technology.

• Serve as the primary point of contact for technology support requests from faculty, staff, students, and families through the help desk, phone, email, and walk-in support.
• Diagnose and resolve hardware, software, printing, classroom technology, and account-related issues in a timely and professional manner.
• Provide excellent customer service while communicating technical information clearly, supportively, and in a user-friendly manner.
• Escalate complex technical issues to the Educational Technology Manager or external technology vendors as appropriate.

• Install, configure, maintain, and troubleshoot computers, Chromebooks, mobile devices, printers, software, peripherals, and classroom technology.
• Support Google Workspace, device management systems, user accounts, and other instructional and operational technology platforms.
• Perform preliminary troubleshooting for network and connectivity issues and coordinate with managed service providers as needed.
• Maintain accurate technology asset inventory, equipment lifecycle records, and support documentation.
• Evaluate damaged devices and coordinate repairs, warranty claims, and vendor service requests.

• Support classroom technology, including projectors, sound systems, presentation equipment, and other instructional technology.
• Assist with setup, operation, and teardown of audiovisual equipment for school events, performances, meetings, and special activities, including occasional evenings and weekends.
• Assist teachers with classroom technology needs and provide one-on-one support to build confidence and improve the effective use of technology.
• Collaborate with the Educational Technology Manager to support technology initiatives, classroom technology implementations, and school wide projects.
• Assist in developing user guides, knowledge base articles, and technology documentation.
• Provide basic technology orientation and training for faculty and staff as requested.
• Identify recurring technology issues and recommend improvements to enhance technology services and user experience.
• Perform other duties as assigned.

As a full-time employee, you are expected to contribute to the success of the Prospect Ridge Academy community beyond the school day. This may include:

• Sponsoring a club or coaching a team (stipends may apply)
• Serving on committees or task forces
• Supporting school events and community activities

Your involvement strengthens our school community and supports our mission.

• High…