Human Resources Specialist; User Support
Listed on 2026-09-05
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IT/Tech
HelpDesk/Support, IT Business Analyst, Technical Support, Systems Analyst
Location: Denver
Job Title
Job Description
Advise customer agencies on automated HR system capabilities, business processes, implementation activities, and system requirements.
Gather and document customer business needs and system requirements to support enhancements, testing, automation, and implementation activities.
Develop and deliver system training, demonstrations, user guides, job aids, communications, and other resources for customers and system users.
Support change management activities by coordinating implementation efforts, communicating system changes, and incorporating customer feedback.
Resolve functional and technical user issues and coordinate with technical staff to address system problems requiring additional support.
Analyze Help Desk activity, system data, and customer feedback to identify trends and recommend process, training, or system improvements.
Maintain customer relationships through project meetings, technical guidance, status updates, and coordination with HR, IT, and other stakeholders.
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