Program Operations Manager

Choice Digital is redefining modern disbursements. Our platform combines compliance, security, and simplicity to ensure every payment is delivered securely, instantly, and without friction. From eliminating fraud risk with real-time intelligence to guaranteeing payment delivery, we empower businesses to streamline financial operations while building trust with their customers.

Choice Digital is growing fast, profitable, and scaling into new industries where modern disbursements are no longer optional – they’re essential.

Here's why people love building their careers here:

• Proven growth: You'll join a profitable company serving 300+ clients and rapidly expanding into new markets.
• Real impact: Your work will directly transform how money moves, solving inefficiencies that frustrate both businesses and customers.
• Culture of confidence: Enjoy a collaborative, casual environment where we balance autonomy with accountability.
• Future-focused: Help shape a rapidly evolving category – we’re not just part of the change, we’re leading it.

Our Core Values guide how we work and who we strive to be.

• Relentless Ownership . We take responsibility end to end. If it is ours, we own it until the outcome is achieved.
• Find the Right Way Forward . When the work matters, we focus on solutions. We don’t get stuck on obstacles or default to “no.” If something aligns with our vision and improves outcomes for clients or recipients, we ask how to make it happen.
• Lead with Integrity . We act in ways that make us worthy of trust from clients, consumers, and each other. We do not trade trust for speed, convenience, or short-term economics.

The Program Operations Manager will primarily own the operational setup and execution of new client programs, ensuring programs are configured correctly, thoroughly tested, and delivered against committed client timelines.

You’ll serve as a central point of coordination across Account Management, Product, Engineering, Payment Operations, and other stakeholders to translate client requirements into program configurations, manage implementation priorities, surface dependencies and risks, and keep programs progressing toward successful launches.

This is a hands‑on role. You’ll be expected to become an expert in how Choice Digital’s products and programs are configured, participate directly in program setup and QA, troubleshoot issues, and confidently join client conversations when implementation or technical expertise is needed.

As part of the broader Payment Operations organization, you’ll also support other operational priorities as needed. We’re building a team where people develop areas of primary ownership while remaining flexible enough to collaborate across functions and help solve the operational challenges that come with scaling a payments platform.

Program Implementation & Go-Live Operations

• Program Setup & Configuration: Serve as a primary owner of new client program setup within the Choice Digital platform. Translate client and product requirements into accurate configurations, complete hands‑on setup work, and ensure programs are prepared for testing and launch.
• Program QA & Testing: Own and coordinate QA for new program configurations and changes to existing programs. Develop and execute testing processes to validate that program functionality, payment experiences, communications, and configurations meet requirements prior to launch.
• Implementation Management: Manage client implementations from setup through go-live, maintaining clear timelines, milestones, dependencies, and ownership across internal teams. Drive execution against committed client launch dates and proactively identify anything that could put…