Ocean Exports Specialist

Job Details

Location:

Headquarters Erie PA - Erie, PA 16501

Position Type:
Full Time

Job Category:
Supply Chain

The Ocean Export Specialist is responsible for coordinating and executing international ocean export shipments in a third-party logistics environment. This role manages the movement of freight from origin through final destination, ensuring accuracy, compliance with regulations, and timely delivery while providing a high level of customer service.

• Shipment Coordination
  • Manage full-cycle ocean export shipments, including FCL and LCL cargo.
  • Arrange bookings with ocean carriers, NVOCCs, and overseas agents.
  • Coordinate trucking, drayage, and warehouse handling as required.
  • Monitor shipment progress to ensure adherence to schedules.
• Documentation and Compliance
  • Prepare and review export documentation including commercial invoices, packing lists, and bills of lading.
  • Complete and/or verify AES (EEI) filings as required.
  • Ensure compliance with applicable export regulations (EAR, OFAC, and other regulatory agencies).
  • Maintain accurate and complete shipment records.
• Customer Service
  • Serve as a point of contact for customers regarding shipment status and documentation.
  • Provide timely updates, including notification of delays or exceptions.
  • Respond to customer inquiries and resolve issues as they arise.
• Operations Coordination
  • Communicate with internal departments, including warehousing and trucking operations.
  • Coordinate with international agents to ensure proper handling at destination.
  • Identify and resolve shipment issues such as delays, rolled cargo, or documentation discrepancies.
• Billing and Cost Control
  • Review vendor invoices for accuracy.
  • Ensure correct rating and billing of customer shipments.
  • Monitor shipments for cost efficiency and adherence to quoted pricing.
• Systems and Reporting
  • Enter and maintain shipment data in company systems.
  • Track key shipment milestones and update records as required.
  • Utilize carrier and internal systems for shipment visibility.

• Associate’s or Bachelor’s degree in supply chain, logistics, or related field preferred.
• Minimum 2 years’ experience in the logistics industry or other customer-service field.
• Desire to analyze and understand processes.
• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Ability to manage multiple shipments or tasks simultaneously.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Experience using transportation management systems (TMS) or similar platforms preferred.
• Experience working in customer service.
• Comfortability communicating with international colleagues and agents.
• Competent math/accounting skills.
• Basic understanding of US and world geography.

• Experience working in customer service.
• Comfortability communicating with international colleagues and agents.
• Competent math/accounting skills.
• Basic understanding of US and world geography.

• Office-based role with regular communication via phone and email.
• Fast-paced environment requiring the ability to meet deadlines and manage competing priorities.

• The ability to sit for extended periods.
• Occasional lifting of light materials (if applicable).