Snow Surfaces Lead & Terrain Park Director

Snow Surfaces Manager

Reports To:General Manager

Department:Mountain Operations

Status:Full Time,Year Round, Salary

Date:4/17/26

POSITION

SUMMARY:

The Snow Surfaces Manageris responsible for leadership,management,and daily execution ofallsnow surfacesrelatedactivitiesincludingsnowmaking,grooming,terrainparks,mayassistwith oversight ofsummertrail crew.

This positionrequireshands-on execution in thefieldincluding nightsduringsnowmakingseason(mid Oct-mid Jan).

ESSENTIAL JOB FUNCTIONS:

• Snow making Responsibilities:

• Execution of safeandefficient production ofman-made snow ensuring high quality production for exceptional ski/ride experiences. Understand system and equipment to maximize production forweather conditions and train and lead team to executeappropriately.

• Upkeep and maintenance ofall equipment, pump stations, and software. Maintains professional and productive relationship withcontractors and suppliers to ensure successful execution.

• Management and documentation of water usage.

• Assist GM with capital planning fornew equipment and expansionprojectsincluding collecting bids, building budget, coordinating contractors and in house departments.

• Project leader in the fieldfor summer system repairs, expansion/improvements; point person for coordinating contractors as needed for projects.

• Timely communication of terrain openings, collaborating with Patrol, Marketing, Ski and Ride School, and GM to ensure the needs of the company are prioritized.

• Grooming and Terrain Park Responsibilities:

• Provide direction and oversight for grooming and terrain parkstaff and operations ensuring high quality snow surface, efficient and timely grooming of trails, and beginner/intermediate terrain park features.

• Ensuredailydocumentation of terrain parkmaintenanceby all park crew.

• Assists with Summer Trail Crew:

• Water run off/ natural spring diversion for trails and lift terminals.

• Downhillbike trail maintenance and documentation of all activities daily.

• General Responsibilities:

• Hire, train, manage, mentor1 supervisor, 1 lead groomer, 8-10 snowmakers,3-4snowcat operators,3-4terrain park attendants.

• Maintain a culture of safety,ensuring
  
  PPE is available and usedat all times, ensuring proper vehicle training is conducted and documented,daily/weekly safety topics are conductedand documented.

• Willing and able to communicate expectations and holdstaffaccountableboth verbally and in writing.

• Maintain appropriate, professional relationships with all levels of staff, business partners, and contractors.

• Facilitateseffective and efficient communication between departments and with Marketing to ensure website and social media feeds are up to date with all necessary
  
  Mountain Ops related material – maps, safety messaging, trail conditions, events.

• Maintain working knowledge ofHRIS system(Paylocity) and responsiblefortimelytimecardand PTOapprovalsandsubmission of required paperwork to HR.

• Complete timely, thoughtful,performance evaluations as required by companyinaprofessional manner.

ADDITIONAL

DUTIES AND RESPONSIBILITIES:

• Act as a positive, professional role model, adhering to the companyhospitality guidelines andpolices.

• Maintain an exceptional level of guest service in all interaction with guests, fellow employees,and management.

• Support and participate in employee functions.

• Support company events as assigned; assist with set up, tear down, and day of execution.

• Assist and supportmountaindepartmentsin the fieldfor races,events andoperationsonhigh volume days.

• Other duties as assigned.

SKILLS, KNOWLEDGE, AND ABILITIES:

• Project management skills

• Working knowledge ofwater management, pumps, variable frequency drives,flow, intake, filter, management

• Ability to multi-task, delegate, lead, and manage multiple projects at once

• Ability to manage a budget, useexcel at intermediate level

• Problem solving and conflict resolution skills, including the ability to resolve conflict with professionalism

• Must work well under pressure and be able to receive and carry out instructions and delegate tasks as appropriate

• Communicateeffectivelyboth verbally andin writing as appropriate for the needs of the audience

• Ability to interact courteously and honestly with guests and fellow employees

• Speak, read,…