Resident Services Manager

Job Details

Job Location:

Eben Ezer Lutheran Care Center - Brush, CO 80723

Salary Range: $57,784.00 - $65,000.00

Travel Percentage:
Negligible

The primary job functions are to oversee the departments of admissions, social services/case management, and activities mentor (activities and beauty shop). Work with the Care Center Administrator, and Director of Nursing to coordinate new admissions. Responsible for making sure the admission process is smooth for the neighbor and/or responsible parties. Enhance the census development program of Eben Ezer Lutheran Care Center thru creating positive community relations and public image.

To help coordinate the admissions process into residential care and to manage change initiatives for the organization that improve quality of care for the neighbors and/or other customers. Will have oversight of the Family Council, Resident(neighbor) Council and other support groups.

Customer Service:
Adherence to the MOSES program to include Mission, Ownership, Success, Excellence, and Service.

• Practice the Values, the Mission, and the Philosophy of Eben Ezer Lutheran Care Center.
• As Resident Services Manager, provides Care Center Administrator and D.O.N. with feedback regarding Social Services/Case Management, Activities and Beauty Shop Teams’ performance.
• Coordinate the admission process. Is responsible for taking the initial admission calls, conducting tours, and for performing pre-admission assessments on prospective neighbors.
• Reviews prospective admission information/ documentation with Director of Nursing and/or Administrators.
• Manage all referral contacts tracking the outcome of each inquiry in Point Click Care CRM and manage waiting lists.
• Discusses the admission process with neighbors and/or responsible parties prior to admission.
• Reviews admission packets to neighbors and/or responsible parties prior to admission, or organizes designee.
• Ensures all necessary documentation, special authorizations and orders are received before admission.
• Assists in making sure neighbors rooms, equipment and supplies are ready before admission.
• Fosters strong relationships with hospitals, clinics and other care providers through visible presence and follow through of requests.
• Share Eben Ezer data analytics with referral sources.
• Works with inter‑disciplinary team to ensure a smooth transition for neighbors into the Eben Ezer community.
• Performs 30‑day follow‑up call on Medicare A discharges that still had days remaining to see if further services are needed.
• Tracks all inquiries and admissions and looks for ways to turn inquiries into admissions.
• Assist with acquiring medical records from other sources as needed.
• Responsible for hiring, training, and coaching team members.
• Sets clear expectations for each team member.
• Responsible for communicating regularly with Social Services/Case Management, Activities and Beauty Shop teams and relaying pertinent information gathered from job‑specific meetings/events.
• Responsible for developing, updating, and implementing departmental policies and procedures.
• Serves as “point person” prior to, during and post survey.
• Distributes information to Social Services/Case Management, Activities and Beauty Shop Teams pertinent to necessary audits, neighbor interviews, required documentation, etc.
• Ability to maintain a professional working relationship and image with staff, neighbors, agencies, and families through dress, behavior, and speech.
• Dedicated to meeting the expectations of customers and maintaining effective relationships with customers, gaining their trust and respect.
• Shall provide orientation to new neighbors and their families (including an explanation of residents’ rights, advanced directives, house rules, etc.).
• Participate in the admission process, including assessments of potential neighbors as required.
• Address psychosocial needs of individuals or groups, either directly or by referral to community agencies as needed.
• Assist neighbors and families in coping with the medical and psychosocial aspects of neighbor’s illness and disability as well as the stay in the facility.
• Communicate with neighbors’ families when…