Operations Director, Winter Park YMCA

Position Summary

The Family Center Operations Director oversees the daily operations for their assigned location and shift, as part of the FC senior leadership team; including leadership for programming, staff and physical building operations. Facilitates performance, maintains high standards and conditions to lead a staff team that fosters a safe and welcoming environment with an emphasis on providing the highest level of customer service.

Creates a culture of revenue generation, growth and fiscal responsibility.

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.
We are welcoming: we are open to all. We are a place where you can belong and become.
We are genuine: we value you and embrace your individuality.
We are hopeful
: we believe in you and your potential to become a catalyst in the world.
We are nurturing
: we support you in your journey to develop your full potential.
We are determined
: above all else, we are on a relentless quest to make our community stronger beginning with you.
We are the Y.

• Directs the Family Center operations and oversees programming in accordance with the policies, procedures and standards established by the YMCA of Central Florida. Directs and assign staff, follows up on work and provides problem-solving assistance.
• Achieves financial objectives by adhering to an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions. Monitors operating, financial statements, and membership targets and program margins.
• Builds and maintains a dynamic staff team by recruiting, selecting, onboarding, and training. Responsible for staff retention and supports career succession planning.
• Manages staff and ensures expected performance results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising performance in the assigned HR system/technology.
• Achieve a high level of member service satisfaction in all Family Center departments as measured through the members survey & key indicator metrics.
• Ensures proper implementation of staff schedules utilizing the company Time and Labor scheduling system, and implement procedures to provide maximum opportunities for member/staff connections. Collaborate and work effectively with all departments to achieve desired results for the Family Center.
• Proactively reviews member utilization activities through available technology and reports, including point of sale (POS) Salesforce, and My Wellness; recommends corrective action and effectively communicates goals and follows up with staff.
• Secures all aspects of building operations and physical facilities as it relates to member service; including security measures and inspections in compliance with established procedures; utilizing Facility Dude to communicate and coordinate repairs as necessary.
• Manages and maintains clean facilities, property, and equipment within the Family Center. Ensures compliance with established policies and full utilization of personnel, materials, and facilities, with concern for safety and sanitization.
• Maintains the integrity and reputation of the Family Center through established brand guidelines and remains up to date with the latest marketing campaigns.
• Contributes to the leadership team effort by accomplishing related results. Reviews professional publications; establish personal networks; participate in professional societies.
• Monitor daily operations to adhere to all YMCA of Central Florida safety standards and policies. Complete appropriate documentation as required and ensure all staff are current with mandatory certifications.
• Assists in the annual giving campaign.
• Report all accidents/incidents to your supervisor and follow the Association’s current employee and member injury reporting procedures.
• All other duties as assigned by management

• Implement membership and sales strategies that promote recruitment of new members, retention of existing members, and growth in membership revenue. Direct staff to support and achieve…