Senior Manager, Regional Technical Service

Senior Manager, Regional Technical Service

At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere. We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient's life every second of every day and are committed to continuing to increase the number of patients we serve.

Advancing healthcare with heart. With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

As the Senior Manager, Regional Technical Service, you will lead and develop a high performing team responsible for delivering best in class service operations, installations, and customer support while driving operational excellence, cost efficiency, and customer satisfaction. You will partner closely with global and cross functional leaders to execute strategic service initiatives, influence product and support offerings, and ensure teams are equipped with the tools, training, and processes needed to succeed.

This role offers the opportunity to blend technical expertise, business strategy, and people leadership to drive innovation, optimize performance, and expand revenue generating service capabilities, all while making a direct impact on customer success and organizational growth.

Essential duties include:

• Develop, evaluate, and review technical service, support procedures and standards, and update them as needed.
• Monitor the cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability, and customer satisfaction standards.
• Plan, prioritize, and implement Service Activities to fulfill all established strategies, customer requirements, contracts, and agreements.
• Support and engage cross functional leaders, to execute and support Service Activities according to company global plans, goals, and objectives.
• Estimate the cost, time, and resources required for installations, upgrades, and other technical services.
• Prepare work orders and monitor the progress of work against estimates.
• Research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team.
• Keeps abreast of technology in assigned areas of responsibility and recommends technical solutions to business problems.
• Select, lead, evaluate, and develop a team of service leaders to manage their own team of engineers and technicians to ensure that Service Activities including installations are completed on-time, within budget, and according to customer requirements.
• Develop vision and organization to support current and future product portfolio as well as current and future market structure and organization.
• Update technical and engineers technical knowledge. Ensures all technicians and engineers are properly trained to provide support to customers in all company technologies.
• Work with global leadership to evolve technical services accordingly, to the development of TBCT products.
• Manages and provides leadership for the functional group's development, direction, and effectiveness, adhering to organizational policies and processes and supporting overall business and corporate objectives.
• Prepares the network of regional and local associates to support and train customers.
• Monitors metrics and works with other functions within the company to support effective development, commercialization, and development improvements for all company products.
• Understands customer operational issues and works to resolve problems with product, procedures, and policies, driving change where necessary to resolve these issues.
• Ensures compliance with requirements of FDA, OSHA, and other global regulations for the company's operational…