Store Mgr II - Paoli PA;

Work Location

Paoli, Pennsylvania, United States of America

40 hours per week

$91,000 - $136,240 USD. Base pay may vary based on skills, experience, geography, and business needs.

Personal & Commercial Banking

The Store Manager II develops, leads, and contributes to the growth and profitability of the Consumer Business through management of a Store portfolio including deposits, loans, fees, and expenses. Leads, coaches, and motivates the Store team to deliver a legendary employee and customer experience while achieving shareholder value through solutions, referrals, and deepening customer relationships.

• Provides people management leadership by hiring talent, setting goals, developing staff, managing performance and compensation, promoting teamwork and handling disciplinary actions.
• Manages a medium sized store and team based on U.S. TD Bank store levelling criteria.
• Oversees and leads medium and/or complex or Denovo Stores, grows talent, and supports project/initiative success.
• Accountable for achieving Store and individual performance metrics.
• Manages multiple store locations and/or a diverse and complex customer base, if required.
• Acts as a peer mentor to developing store managers.
• Requires deep expert knowledge of the business, banking, and bank operations.
• Requires deep expert process management knowledge and risk profile understanding for team processes.
• Provides coaching, mentorship, and guidance within area of expertise.
• Oversees management of team decisions on acceptable risk levels.
• Acts as the highest point of escalation/contact for issues raised by customers or internal groups.
• Originates loan applications, handles Conditions of Lending, and conducts loan closings.
• Maintains active registration status with NMLS.

• Undergraduate degree or equivalent experience.
• 4+ years related experience in retail, customer service, or financial services, with supervisory, leadership, and coaching experience required.
• 4+ years of proven business development skills, including conceptualizing and implementing strategies.
• 4+ years of proven leadership and coaching experience.
• Small Business and Consumer lending experience required.
• Knowledge of Bank product lines, services, and store operations and security.
• Proven ability to manage competing priorities and align efforts to meet Store goals.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with all levels of internal and external customers.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficient with Microsoft Office suite.
• Notary License (preferred).

• Manages service and advice team promoting a positive customer and colleague experience.
• Leads, coaches, and develops a team on services, product, and sales conversations to improve overall customer experience and financial confidence.
• Ensures customer issues are handled appropriately and participates in negotiation and resolution as necessary.
• Promotes the Bank’s presence and brand within the community through participation and leadership in community groups and initiatives.
• Builds relationships and addresses customer needs proactively.
• Contributes to the execution and achievement of team and store service customer experience targets.
• Provides oversight of store premises and ensures professional appearance.
• Ensures optimal colleague scheduling to meet customer demands.
• Provides ownership of complex daily operational and administrative duties.

• Creates store‑specific strategies to grow the business.
• Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investments, and loan growth.
• Partners with Specialists to grow and advise new and existing customers.
• Works with partners (Small Business, Commercial, Consumer Lending, Wealth) to grow the Store Portfolio.
• Manages the Store budget to meet expense and revenue objectives.
• Builds awareness and engagement across Retail, digital, and all Lines of Business to meet and exceed goals.
• Proactively reaches out…