Resident Manager

Position Summary

At Snow Mountain Ranch, people are at the heart of everything we do, and the Resident Manager plays a key role in ensuring staff feel supported, welcomed, and set up for success. This position supports the work of the YMCA of the Rockies of Snow Mountain Ranch. Serving more than 50,000 guests each year, our campus thrives because of the people who make it happen, and this role helps create an environment where staff are empowered, connected, and inspired.

The Resident Manager is responsible for creating and maintaining welcoming, organized, and supportive staff housing and community events and experiences. This includes ensuring the cleanliness, functionality, and readiness of all housing facilities while fostering a strong sense of community through staff engagement, events, and daily support.

Through overseeing Resident Assistants, coordinating housing operations, and supporting staff events, this position ensures a consistent, positive staff experience from arrival through departure. This is more than a housing role; it is an opportunity to build community, strengthen connections, and carry forward the YMCA mission in everyday interactions.

We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds a healthy spirit, mind, and body for all. The YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park.

This is a place where nature inspires, and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work of each staff member matters. We count on our staff to provide extraordinary mission‑based experiences for our guests and for each other.

• Lead, train, and hold Resident Assistants and staff accountable for completing daily responsibilities accurately and on time while fostering a positive, engaging environment through compassionate and enthusiastic leadership
• Maintain a consistent and visible presence in staff housing to monitor conditions, support staff, and proactively address issues before they escalate
• Coordinate and manage the on‑call schedule, ensuring coverage, timely response, proper documentation, and follow‑through to resolution
• Oversee hiring, onboarding, training, scheduling, and performance management, including setting expectations, providing feedback, and addressing performance concerns
• Ensure consistent adherence to all housing and operational processes, including documentation, communication, and timelines, while maintaining strict confidentiality and professionalism
• Communicate clearly and confidently with staff groups to support engagement and participation
• Utilize HR systems to track housing, incidents, and communication logs, maintaining accurate documentation and reports
• Respond to staff requests within 24 hours with the intent to approve when feasible, providing alternatives and clear rationale when requests cannot be met
• Oversee all staff housing operations, including assignments, pre‑arrival communication, move‑ins, move‑outs, and transitions, ensuring accuracy, fairness, and a positive experience
• Review and assign housing daily, balancing operational needs, staff preferences, and ADA considerations
• Ensure all housing areas, rooms, and community spaces are clean, safe, organized, and maintained to established standards, including overall appearance of common areas and outdoor spaces
• Enforce structured cleaning cycles (daily, weekly, monthly, semi‑annual, and annual) to ensure consistency and accountability
• Conduct and oversee room inspections to ensure timely turnover, cleanliness, and readiness for incoming staff
• Perform minor maintenance and coordinate with Building & Grounds for larger or specialized repairs while partnering with Housekeeping to ensure supply needs are met
• Monitor, track, and follow through on all maintenance requests with clear communication, prioritization, and documented…