Hotel Maintenance Manager

Hotel Maintenance Manager

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Summary:

The Keystone Lodge Maintenance Manager is responsible for overseeing all aspects of the hotel's maintenance department, including project management, staff supervision, budget control, preventive maintenance, hot tub and pool maintenance, coordinating work performed by outside contractors, ensuring quality standards are met, and leading the team to deliver completion of work orders and projects on time and within budget, while also maintaining safety protocols across all operations.

Candidate needs to be competent with brand standards, the importance of guest satisfaction, interdepartmental communication, and safety. Maintain the property with respect to all applicable Industry, Federal, State and Local Codes.

Job Responsibilities:

Direct the daily activities of the department. Plan, organize, and control work; communicate goals; and schedule employees to ensure proper coverage. Communicate and enforce policies, procedures, rules, and standards. Educate and train associates on emergency procedures and safety issues to ensure compliance with federal, state, and local laws and regulations for the protection of guests and associates. Train associates on brand standard requirements for the department and set goals to achieve a passing grade on all audits.

Train associates on guest satisfaction for the property and department. Ensure that, at the start of every shift, a 10–15 minute meeting is held to communicate information; train or discuss guest issues, brand standards, safety, and other department issues; and celebrate successes. Resolve guest complaints to meet brand standards, improve guest satisfaction, and maintain a positive guest attitude at all times.

Share guest information to achieve consistent results. Ensure monthly department meetings are held to share information and results, provide updates on corporate or hospitality news, and discuss opportunities for improvement. Oversee the physical operations of the property, including maintenance and repair of all interior and exterior building areas, including landscaping. Develop and implement a maintenance program (automated or manual) for all buildings, equipment, guest rooms, and other interior areas to meet or exceed brand standards, corporate requirements, and/or owner requirements, including training the engineering staff on maintenance program management.

Monitor and maintain cleanliness, sanitation, and organization of all assigned work areas. Ensure the achievement of the property's preventive, planned, and scheduled maintenance programs to meet brand standards, Market Matrix requirements, corporate requirements, and property goals. Monitor the operating budget and control all expenses within the department. Report end-of-period variances as required by the property or corporate office. Participate in the preparation of the annual departmental operating budget and capital plans that support the overall objectives of the property and corporate policies.

Work with corporate product managers, engineering teams, and/or outside architects, designers, or other stakeholders regarding structural renovations or equipment changes. Ensure the scope of work for all capital projects is clearly defined. Obtain bids (following company policy) from contractors for the same scope of work. Bids should be sealed and delivered to the Accounting Department and opened at a predetermined executive meeting.

Capital project contracts should use the…