Director of Talent & Culture

Company Description

Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.

Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations.

The targeted compensation range for this full time year round, exempt position is $145,000- $160,000. The position offers a competitive compensation package presented by Auberge Resorts Collection.

For more information:

Connect with The Inn at Mattei’s Tavern on Instagram and Facebook at @matteistavernauberge.

The heartbeat of our business, this role champions culture, plays a pivotal role in assembling best in class teams, managing business risks and leading talent development to support our growth. Working at Auberge requires a pursuit of excellence in luxury service delivery and this role impacts our external guest and leads the team member experience with that same ambition. Act as a collaborative and strategic partner to the General Manager and the Executive Committee Members for strategizing the hotel’s goals, developing and implementing process improvement, ensuring appropriate staffing levels, coaching performance and delivering heartfelt service.

Attract top talent to join our organization by being the champion of our brand’s culture and values. Ensure effective staffing strategies with leaders. Keep a finger on the pulse of the local talent pool. Identify educational institutions and attend career fairs to build a pipeline of eager hospitality professionals. Create a seamless and inclusive onboarding process for all new Team Members.

Develop a competitive compensation structure that attracts and retains top talent. Support succession work aligned with the overall Talent Management strategy.

Demonstrate a passion for the team by spending time in each department, and attending daily rallies and walking spaces. Exhibit a collaborative approach with peers and managers by exchanging ideas and valuing each Team Member’s individual opinion. Create a feedback loop where Team Members' concerns are heard and actioned.

Use your creativity and ingenuity to champion an events calendar, recognition programs, and incentive programs that keep the Team Members engaged and connected to our brand. Keep communication thriving by keeping Team Members "in the know" using all methods, ensuring all messaging aligns with the brand.

Maintain a deep understanding of organizational culture using metrics connected to engagement and retention; actively work to identify opportunities for improvement

Prioritize Auberge L&D initiatives by championing, organizing, and leading Team Member training. Work with leaders and team members to develop their service skills and product delivery.

Utilize sound financial decision-making to ensure budgets are in place and adhered to that provide the Team with necessary resources for events and programming.

Demonstrate subject matter expertise by ensuring compliance with mandatory laws; be proactive to upcoming changes for the city, state, and federal labor statutes that impact our business and team.

Skillfully address employee relations issues, investigations, and conflict resolution in alignment with Auberge ENRICH values, always fostering a respectful and heartfelt environment.

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