Retail Manager - Estes, Park

# Retail Manager - Estes, Park COEstes Park, CO 80517## Overview Salary Range $78,068.04 - $97,585.05 Salary Level Management Position  Type Full Time Job Shift Day Education  Level High School

Travel Percentage Negligible## Description The Retail Manager plays a pivotal role in delivering exceptional member experiences, driving branch growth, and ensuring operational excellence. This leadership position is also responsible for cultivating strong member relationships and fostering a high-performance team culture.
** ESSENTIAL FUNCTIONS
*** Oversee all branch operations, ensuring alignment with organizational goals and service standards.
* Proactively identifies and implements opportunities for process enhancements and cost-saving initiatives.
* Demonstrates a strong commitment to employee development and success through supportive leadership.
* Consistently monitors, coaches, and evaluates team members on transaction accuracy, service quality, and overall job performance.
* Tracks and analyzes individual performance trends, creating targeted development plans to foster professional growth.
* Exemplifies and reinforces the credit union’s education and referral practices through daily interactions.
* Provides ongoing coaching to help team members exceed performance benchmarks and service expectations.
* Observes member interactions, motivates staff, and ensures accountability to established service standards and goals.
* Facilitates regular team huddles and meetings to align goals, share updates, and foster collaboration.
* Takes initiative in identifying service challenges and implementing effective solutions to enhance the member experience.
* Recognizes and celebrates individual and team achievements to promote a positive and motivating work environment.
* Build and maintain strong relationships with internal departments and retail branch partners to support cross-functional collaboration.
* Resolves escalated member concerns and provides supervisory approvals as needed.
* Performs Member Consultant duties as required to support team operations and ensure service continuity.
* Adapts quickly to changing priorities and effectively manages workflow throughout the day.
* Maintains open and consistent communication with direct leadership through regular updates and status reports.
* Delivers timely and insightful feedback, including performance reports and operational analysis.
* Completes all required training, including the annual Meritrust compliance education and internal leadership courses.
* Performs additional duties and special projects as assigned by leadership.
* Other duties as assigned.## Qualifications
** Education/Certification
*** High School diploma or equivalent.
** Required Knowledge
*** Knowledge of financial products and services offered by credit unions (e.g., checking accounts, loans, mortgages, etc.) preferred.
** Experience Required
*** Accomplished sales performer, demonstrating ability to utilize sales and service skills to achieve goals and branch objectives.
* Management experience necessary for success in the role along with a passion for developing associates and coaching performance.
** HARD/TECHNICAL SKills/Abilities
*** Proficient with banking software systems (e.g., core banking systems, CRM tools) and financial reporting software.
* Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
* Ability to analyze performance, recognize knowledge/skill gaps and provide constructive feedback and coaching.
** WORKING CONDITIONS
*** Standard office conditions
* Low to moderate noise
* Limited lifting up to 25 lbs.
* Must be able to stand for long periods of time
* This description has been reviewed to ensure that only essential…