Residential Program Manager

Residential Program Manager

Lead strong teams. Protect quality care. Build stable residential services.

Sample Supports is seeking an experienced Residential Program Manager to oversee residential services for adults with intellectual and developmental disabilities within an assigned geographic region.

This position provides operational leadership across Host Home, Family Caregiver, and supported apartment services. Depending on the assigned region, the role may also oversee an 11-bed assisted living residence.

The Residential Program Manager is responsible for employee leadership, provider oversight, regulatory compliance, service quality, documentation, placement stability, and the health and safety of individuals receiving services. The right candidate can manage multiple service lines, make sound high-level decisions, and remain calm and solution-focused during complex or urgent situations.

• Oversee daily residential program operations across Host Home, Family Caregiver, supported apartment, and assigned assisted living services
• Hire, train, supervise, develop, and manage employees throughout the employment lifecycle
• Supervise residential employees and hold team members accountable for program, documentation, and service expectations
• Establish a positive, professional, and team-focused program culture
• Support employee engagement, performance, retention, and professional growth
• Monitor employee billable hours and service-delivery requirements
• Manage provider contracts and maintain productive relationships with residential contractors
• Use sound judgment to resolve complex concerns and make high-level program decisions

• Monitor the quality, safety, and consistency of residential services
• Advocate for each individual's rights, needs, preferences, safety, and quality of life
• Coordinate services with individuals, families, guardians, providers, case managers, healthcare professionals, and interdisciplinary teams
• Use person-centered practices to evaluate needs and ensure appropriate plans are developed and implemented
• Support the development of treatment, behavior, medical, safety, and service plans
• Facilitate referrals, intake, assessments, meet-and-greets, admissions, placements, transitions, and discharges
• Monitor placement stability and address concerns before they affect continuity of care
• Participate in team meetings, court hearings, administrative reviews, and other required proceedings
• Provide ongoing education, training, and resources to employees, providers, individuals, and families

• Ensure services comply with HCBS requirements, Colorado developmental disability standards, licensing rules, and applicable laws
• Conduct unannounced home visits, residential monitoring, and compliance inspections
• Maintain current, accurate, organized, and audit-ready individual, provider, and employee files
• Audit provider and individual records for documentation, billing, service, and regulatory compliance
• Maintain readiness for licensing reviews, complaint investigations, audits, and regulatory monitoring
• Ensure identified deficiencies are corrected and required plans of correction are completed on time
• Follow all Sample Supports policies, procedures, safety requirements, and documentation standards

Depending on the assigned region, this role may oversee an 11-bed assisted living residence and will be responsible for:

• Maintaining a safe, compliant, and person-centered living environment
• Ensuring compliance with applicable CDPHE Assisted Living Residence requirements
• Maintaining readiness for licensing inspections, complaint investigations, and annual surveys
• Overseeing monthly facility inspections, maintenance tracking, and correction of safety concerns
• Ensuring appropriate staffing, training, scheduling, and supervision of assisted living employees
• Monitoring compliance with resident care plans, medication procedures, and health and safety requirements
• Maintaining accurate resident service plans, physician orders, medication administration records, incident reports, and other required documentation
• Coordinating admissions, assessments, level-of-care reviews, and discharges

• Participate in 24/7 on-call responsibilities as scheduled or required
• Respond to medical, behavioral, placement, staffing, and facility emergencies
• Provide backup coverage, direct services, transportation, or shift support when needed
• Follow individual service…