Coffee Shop Manager Achieve Inc.

HOURS

20-40 hours/week, based on successful candidate’s availability

$22-$24/hour, based on qualifications/experience(see additional benefits below)

Morning and/or afternoon shifts, 3 to 6 days/week, flexiblebased on successful candidate’s interest

Achieve, Inc. is a local nonprofit providing innovative opportunities for individuals with neurodivergentand mental health challenges in rural Colorado to cultivate meaningful job and life skills. Brew & Bloomis a year-round social enterprise coffee shop that provides paid, hands-on job-skills training for program participants (“Achievers”).The Coffee Shop Manager leads day-to-day café operations and customer experience while training,coaching, and supporting Achievers in job and life skills.

This position is flexible and can be tailored tothe successful candidate’s strengths, experience, and availability.

• Lead daily coffee shop operations and provide hands‑on service as needed, including barista dutiesand preparation of beverages and food items (e.g., coffee, espresso drinks, teas, blended beverages;soups, sandwiches, pastries).
• Maintain excellent customer service standards; greet and thank customers, build positive relationships, and support Achievers in doing the same.
• Ensure consistent product quality and timely service.
• Take orders and process payments; provide menu guidance and support dietaryrestrictions/customizations; coach Achievers in these tasks.
• Support opening/closing routines, daily setup/takedown, cleaning, restocking, and basic inventory tasks.
• Provide one‑on‑one and small‑group coaching for Achievers in job and life skills, including:
  • Money‑handling, order‑taking, and POS system use
  • Communication, teamwork, problem‑solving, and self‑advocacy
  • Customer service and workplace professionalism
• Provide timely, strengths‑based feedback; support skill progression and confidence‑building.
• Provide regular check‑ins and performance feedback to help Achievers improve job performance and social skills.
• Coordinate with the Program Director regarding participant goals, support strategies, and accommodations as needed.
• Train, supervise, and support assistant managers, mentors, volunteers, and Achievers during shifts.
• Coordinate staff schedules using the organization’s online scheduling platform (in collaboration with the Program Director and/or General Manager, as applicable).
• Ensure accurate timekeeping for mentors and Achievers and follow established wage/timekeepingprocedures.
• Maintain the ability to provide limited on‑call/back‑up coverage for unexpected staffing gaps (e.g.,illness), including same‑day schedule changes, in coordination with the Program Director. Back‑up coverage is not expected to be routine and will be shared and planned with the Program Director whenever possible.

• Ensure all health and safety regulations are met; maintain a clean, safe working environment forstaff and customers.
• Operate and maintain café equipment, including espresso machines, grinders, and brewers; monitorcleanliness and functionality and report maintenance needs promptly.
• Reconcile daily sales and cash transactions; follow secure cash‑handling practices.
• Order and manage food and supplies; maintain vendor relationships and par levels to ensure optimal stock availability.
• Support accurate inventory tracking and reduction of waste.

• Attend occasional staff meetings and trainings as needed.
• Perform other job‑related duties as assigned.

• Required:
  
  1+ year of experience in a supervisory or managerial role in food and beverage (coffeeshop/café preferred).
• Post‑high school education is a plus (not required), especially in teaching, special education,business, youth development, or workforce training.
• Experience coaching, teaching, mentoring, or working with individuals with disabilities and/orneurodivergent individuals is strongly preferred.

• Ability to lead, train, and support a team while modeling professionalism and positive workplace culture.
• Strong customer service skills, including the ability to handle conflict calmly and…