Food and Beverage Supervisor

Nestled at the base of majestic Snowmass Mountain,
Viceroy Snowmass is a luxury resort offering unparalleled experiences in the heart of the Colorado Rockies. Renowned for its exceptional service, sophisticated accommodation, and world-class amenities, Viceroy Snowmass provides an unforgettable escape for discerning travelers. We are committed to maintaining the highest standards of quality and creating a safe, secure, and pristine environment for our guests and team members.

The Food & Beverage Supervisor is the frontline service leader of the Food & Beverage Division, serving as the direct link between the F&B management team and the guest-facing service associates. This role is the daily standard-bearer of ultra-luxury hospitality on the floor — present during every service period, leading by example, coaching in real time, and ensuring that every guest interaction reflects the flawless, anticipatory, and deeply personalized service for which Forbes Five-Star and LQA-certified properties are celebrated worldwide.

• Job Location:
  
  Viceroy Snowmass
• Pay Rate: $26 to $28/Hourly
• Schedule:
  
  Flexible Schedule, Some Nights, Weekends and Holidays
• Employment Status:
  Full
  - Time Year Round
• Start Date:
  
  ASAP
• Accepting applications until:8/31/2026

• Supervise, direct, and motivate all F&B service associates (servers, food runners, bussers, bartenders, bar backs, host/hostess staff) during assigned service periods to ensure consistent delivery of Forbes Five-Star and LQA service standards.
• Conduct daily pre-shift briefings with the service team: communicate VIP arrivals, cover counts, daily specials and 86'd items, allergy and dietary alerts, wine and cocktail features, and service focus priorities.
• Maintain a continuous, visible, and engaged floor presence throughout every service period; conduct table visits to personally check guest satisfaction and identify opportunities to exceed expectations.
• Monitor the pace and choreography of service: ensure courses are sequenced appropriately, plates are expedited and cleared in a timely, synchronized manner, and no guest is left waiting or wondering.
• Oversee the complete inspection of all outlet areas prior to each service period: table settings (correct linen, glassware, cutlery, centerpieces), ambient lighting and music, menus clean and current, side stations stocked, and all associates in proper uniform and grooming standards.
• Ensure correct table assignments and floor plans are executed; assist the host team in managing reservations flow, waitlists, and seating to maximize covers while preserving the unhurried, spacious experience expected by luxury guests.
• Act as the primary management contact on the floor during assigned shifts; elevate complex guest situations or operational challenges to the F&B Manager or Manager-on-Duty promptly and professionally.
• Champion Forbes Five-Star standards at every guest touchpoint: ensure guests are acknowledged and warmly greeted within established time frames; use the guest's name whenever possible; demonstrate genuine knowledge and enthusiasm about all menu offerings.
• Uphold LQA criteria throughout the dining experience: proactively acknowledge dietary restrictions and allergies at the point of ordering; confirm communication to the kitchen; follow up with the guest during the meal.
• Ensure beverage service meets Forbes standards at all times: refills offered or provided within one minute of an empty glass; wine opened and poured tableside with precision and grace; correct glassware employed for every beverage type.
• Monitor the quality and presentation of all food and beverage items leaving the kitchen and bar; return any item that does not meet the property's standards of preparation, temperature, or presentation before it reaches the guest.
• Demonstrate thorough knowledge of all menu items — ingredients, preparation methods, allergens, wine and food pairings, and signature cocktail profiles — and ensure the entire service team maintains the same level of expertise.
• Execute Forbes-standard service recovery when guest concerns arise: acknowledge immediately, empathize sincerely, resolve swiftly, and follow up to ensure full…