Food and Beverage Trainer

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Food and Beverage Trainer (Fine Dining)
Salary: $80,000 +
Status: Full-Time or Part-Time Shift: Varies

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games.

Spa Monarch carries the #2 Hotel Spa rating from USA Today's Readers Choice Awards. Open Table's Diner's Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

The Food and Beverage Trainer is responsible for developing, implementing, and maintaining training programs for Food and Beverage Team Members, with a strong focus on upscale and fine dining service. This position supports service excellence across the department by training Team Members on elevated steps of service, menu knowledge, wine and beverage standards, guest engagement, table maintenance, food presentation, and departmental policies and procedures.

The Food and Beverage Trainer partners with Food and Beverage leadership, Restaurant Managers, Room Chefs, and front-of-house teams to ensure Team Members are prepared to deliver consistent, polished, and memorable guest experiences. This role is hands-on and highly visible in the operation, providing classroom training, floor coaching, follow-up evaluations, and ongoing service reinforcement.

• Develop, coordinate, and deliver Food and Beverage training programs for new and existing Team Members.
• Train Team Members on upscale and fine dining service standards, including professional guest interaction, sequence of service, table maintenance, coursing, suggestive selling, and proper service etiquette.
• Support fine dining venues by reinforcing elevated service expectations, attention to detail, product knowledge, and professional presentation.
• Conduct hands-on training in dining rooms, kitchens, service stations, and other Food and Beverage areas to ensure standards are understood and consistently followed.
• Partner with Restaurant Managers, Assistant Managers, Supervisors, Room Chefs, and Food and Beverage leadership to identify training needs and service opportunities.
• Create and maintain training materials, checklists, tracking tools, guides, and other resources to support departmental consistency.
• Coordinate onboarding schedules and training plans for new Food and Beverage Team Members.
• Monitor Team Member progress during training and provide coaching, feedback, and follow-up support.
• Assist with menu rollouts, seasonal updates, beverage education, wine service standards, and food knowledge training.
• Train Team Members on proper use of POS systems, service tools, reservation procedures, side work expectations, opening and closing duties, and departmental communication standards.
• Reinforce compliance with company policies, health and safety standards, alcohol service requirements, food safety procedures, and regulatory guidelines.
• Observe service during operations and provide real-time coaching to improve guest engagement, accuracy, timing, and overall service execution.
• Support pre-shift meetings by providing training topics, service reminders, menu updates, and guest service focus points.
• Maintain accurate records of training completion, certifications,…